SafeDispatch/Safedispatch_4_0/NewJobTicketingForm.cs

using System;
using System.Collections.Generic;
using System.ComponentModel;
using System.Data;
using System.Drawing;
using System.Text;
using System.Windows.Forms;
using Telerik.WinControls;
using System.Collections;
using Telerik.WinControls.UI;
using SafeMobileLib;
using System.Globalization;

namespace Safedispatch_4_0
{
    public partial class NewJobTicketingForm : Telerik.WinControls.UI.RadForm
    {
        //private ConvertDT convDT;
        private SMSmode Smode;
        private TicketingUserControl parent;
        private bool sched = false;
        private DBTicketingManager DBT = new DBTicketingManager(MainForm2.cfg.DB_IP, MainForm2.cfg.DB_schema, MainForm2.cfg.DB_user, MainForm2.cfg.DB_passwd, MainForm2.cfg.DB_port);
        private List<PredefineJobTicket> pdf = new List<PredefineJobTicket>();
        private PredefineJobTicket CurrentConfiguration = new PredefineJobTicket();

        private void setLanguage()
        {
            this.Text = MainForm2.returnLNGString("newJobTicket");
            btnSend.Text = MainForm2.returnLNGString("send");
            labelHandleBy.Text = MainForm2.returnLNGString("handledBy");
            searchTextBox.NullText = MainForm2.returnLNGString("Typetosearchunit");
            radLabel2.Text = MainForm2.returnLNGString("dueDate");
            radLabel9.Text = MainForm2.returnLNGString("schedSending");
            rcbSavePredefined.Text = MainForm2.returnLNGString("predTicket");
            labelPredefined.Text = MainForm2.returnLNGString("prTick");
            rddlPredefined.Items[0].Text = MainForm2.returnLNGString("currCfg");
            labelSubject.Text = MainForm2.returnLNGString("t_subject");
            rtbTicketSubject.NullText = MainForm2.returnLNGString("writeTSubj");
            labelMessage.Text = MainForm2.returnLNGString("t_message");
            rtbMessage.NullText = MainForm2.returnLNGString("leaveNull");
            radLabel3.Text = MainForm2.returnLNGString("priority");
            radLabel1.Text = MainForm2.returnLNGString("shareWithDispatchers");
            rcbListSharedWith.NullText = MainForm2.returnLNGString("notShared");

            rddListPriority.Items.Add(MainForm2.returnLNGString(PriorityType.Low.ToString()));
            rddListPriority.Items.Add(MainForm2.returnLNGString(PriorityType.Normal.ToString()));
            rddListPriority.Items.Add(MainForm2.returnLNGString(PriorityType.High.ToString()));
            rddListPriority.Items.Add(MainForm2.returnLNGString(PriorityType.Critical.ToString()));
            //lbPredefineSMS.Text = MainForm2.returnLNGString("AddPred");
            //gbAdressBook.Text = MainForm2.returnLNGString("AddrBook");
            //lbAdreesBookHelp.Text = MainForm2.returnLNGString("clickTo");
            /*
            lbGroups.Text = MainForm2.returnLNGString("GrpGroups") + ':';
            lbUnits.Text = MainForm2.returnLNGString("GrpUnits") + ':';
            lbTO.Text = MainForm2.returnLNGString("Ilabel2") + ':';
            cbPredefine.Text = MainForm2.returnLNGString("selpredadd");
            */
        }

        public NewJobTicketingForm(TicketingUserControl parent, SMSmode _smode, string selectedUnitOrGroupName, string text)
        {
            this.parent = parent;
            Smode = _smode;
            InitializeComponent();

            //ThemeResolutionService.ApplyThemeToControlTree(this, "ControlDefault");
            setLanguage();

            // set theme for the Message Box
            RadMessageBox.SetThemeName("TelerikMetroBlue");


            #region THEMING
            btnSend.ButtonElement.ButtonFillElement.BackColor = MainForm2.ButtonColor;
            labelHandleBy.ForeColor = labelPredefined.ForeColor
                = labelSubject.ForeColor = labelMessage.ForeColor
                 = MainForm2.LabelColor;

            pbDelete.Image = Utils.ChangeColor(global::Dispatcher.Properties.Resources.trash_activ, MainForm2.ButtonColor);

            rgbLeft.GroupBoxElement.Header.Border.TopColor = MainForm2.ButtonColor;
            rgbLeft.GroupBoxElement.Header.Border.TopShadowColor = MainForm2.ButtonColor;
            rgbRight.GroupBoxElement.Header.Border.TopColor = MainForm2.ButtonColor;
            rgbRight.GroupBoxElement.Header.Border.TopShadowColor = MainForm2.ButtonColor;
            #endregion

            btnSend.Enabled = false;

            // select first Predefined ticket value
            rddlPredefined.SelectedIndex = 0;

            getAllDispatcher();
            switch (Smode)
            {
                case SMSmode.New4Unit:
                    //this.Text = Form1.returnLNGString("writenewSMS");
                    break;
                case SMSmode.Forward:
                    //this.Text = Form1.returnLNGString("forwSMS");                    
                    break;
                case SMSmode.Reply:
                    //this.Text = Form1.returnLNGString("replySMS");
                    //tbTO.Text += selectedUnitOrGroupName +";";
                    //tbTO.Text += selectedUnitOrGroupName;
                    break;
            }
            //convDT = new ConvertDT();
            

            if(text!="")
            {
                rtbTicketSubject.Text += text;
            }
            
            populateListBoxGroup();
            populateListBoxUnits();

            rdtpSchedule.CustomFormat = Utils.getDayCustomFormat(MainForm2.is24hours, MainForm2.DayFirst);
            //if (MainForm2.is24hours)
            //{
            //    if (MainForm2.DayFirst)
            //        rdtpSchedule.CustomFormat = rdtpDueDate.CustomFormat = "dd/MM/yyyy  HH:mm";
                    
            //    else
            //        rdtpSchedule.CustomFormat = rdtpDueDate.CustomFormat = "MM/dd/yyyy  HH:mm";
            //}
            //else
            //{
            //    if (MainForm2.DayFirst)
            //        rdtpSchedule.CustomFormat = rdtpDueDate.CustomFormat = "dd/MM/yyyy  hh:mm tt";
            //    else
            //        rdtpSchedule.CustomFormat = rdtpDueDate.CustomFormat = "MM/dd/yyyy  hh:mm tt";
            //}
            
            rdtpSchedule.Value = DateTime.Now;
            rdtpDueDate.Value = DateTime.Now;
            rddListPriority.SelectedIndex = 0;
            pdf = DBT.get_all_PredefineTickets();
            foreach (PredefineJobTicket pd in pdf)
            {
                rddlPredefined.Items.Add(pd.Name);
            }
            if ((MainForm2.radioType != RADIOTYPE.MOTO) && (MainForm2.radioType != RADIOTYPE.TETRA) && (MainForm2.radioType != RADIOTYPE.CONECTPLUS) && (MainForm2.radioType != RADIOTYPE.REPEATER_TRBO))
            {
                try
                {
                    switch (MainForm2.radioType)
                    {
                        case RADIOTYPE.HYT:
                            this.Icon = global::Dispatcher.Properties.Resources.HytSmall24;
                        this.BackColor = MainForm2.HyteraColor;
                        this.rtbTicketSubject.MaxLength = 250;
                            break;
                        case RADIOTYPE.HARRIS:
                            this.Icon = global::Dispatcher.Properties.Resources.HarrisSmall;
                            this.rtbTicketSubject.MaxLength = 250;
                            //this.lbGroups.ForeColor = MainForm2.HarTextColor;
                        //this.lbTO.ForeColor = MainForm2.HarTextColor;
                        //this.lbUnits.ForeColor = MainForm2.HarTextColor;
                            break;
                        case RADIOTYPE.ATLAS:
                            this.Icon = global::Dispatcher.Properties.Resources.ATLICO32;
                            break;
                        case RADIOTYPE.SIMOCO:
                            this.Icon = global::Dispatcher.Properties.Resources.simoco_dispatch_24;
                            break;
                        case RADIOTYPE.EXCERA:
                            this.Icon = global::Dispatcher.Properties.Resources.AXYS_ICON;
                            break;
                    }
                }
                catch (Exception ex)
                {
                    SM.Debug("Error on change color hytera/harris:" + ex.ToString());
                }
            }
        }

        private void btnSendTicket_Click(object sender, EventArgs e)
        {
            
            string shareWith = "";
            if(rcbListSharedWith.CheckedItems.Count > 0)
                foreach (RadListDataItem item in rcbListSharedWith.CheckedItems)
                {
                    User user = item.DataBoundItem as User;
                    if (user != null)
                        shareWith += user.Id + ";";
                }
            
            string specified_end_time = "";
            
            
            
            // check ticket subject
            if (rtbTicketSubject.Text.Trim().Length < 2)
            {
                RadMessageBox.Show(this, "Please fill the ticket subject", "", MessageBoxButtons.OK, RadMessageIcon.Exclamation);
                rtbTicketSubject.Focus();
                return;
            }

            // check due date
            if (rcbDueDate.Checked) 
                specified_end_time = ((int)rdtpDueDate.Value.ToUniversalTime().DateTo70Format()).ToString();
            
            if (rdtpDueDate.Value < DateTime.Now && rcbDueDate.Checked)
            {
                RadMessageBox.Show(this, MainForm2.returnLNGString("endtimegrCurrTime"), "", MessageBoxButtons.OK, RadMessageIcon.Exclamation);
                rdtpDueDate.Value = DateTime.Now;
                return;
            }

            if (rdtpSchedule.Value < DateTime.Now && rcbSchedule.Checked)
            {
                RadMessageBox.Show(this, MainForm2.returnLNGString("schtimegrCurrTime"), "", MessageBoxButtons.OK, RadMessageIcon.Exclamation);
                rdtpSchedule.Value = DateTime.Now;
                return;
            }

            if (rdtpSchedule.Value > rdtpDueDate.Value && rcbSchedule.Checked && rcbDueDate.Checked)
            {
                RadMessageBox.Show(this, MainForm2.returnLNGString("endtimegrSchedtime"), "", MessageBoxButtons.OK, RadMessageIcon.Exclamation);
                return;
            }
            PriorityType priority = (PriorityType)rddListPriority.SelectedIndex;
            string sms = string.Format("{0}^{1}^{2}^{3}^{4}^{5}", rtbTicketSubject.Text, rtbMessage.Text, rddListPriority.SelectedItem == null ? "" : priority.ToString(), MainForm2.userLog,specified_end_time,shareWith);
            sms = sms.Replace("\'", "\'\'");
            int ticket = DBT.getMaxTicketID();
            sms = "<JTS>" + ticket.ToString() + Environment.NewLine + sms;
            if (rtbTicketSubject.Text.Length > 0)
            {
                List<Int32> assignedUnitsIds = new List<Int32>();
                List<String> assignedUnits = new List<string>();
                // check all group nodes to see which one is checked
                foreach (RadTreeNode groupNode in treeViewUnits.Nodes)
                {
                    // skip groups with no unit checked
                    if (groupNode.CheckState == Telerik.WinControls.Enumerations.ToggleState.Off)
                        continue;

                    // go through each unit and get the checked ones
                    foreach (RadTreeNode unitNode in groupNode.Nodes)
                    {
                        if (unitNode.Checked)
                        {
                            assignedUnits.Add(unitNode.Name);
                            assignedUnitsIds.Add((Int32)unitNode.Tag);
                        }
                    }
                }
                //send predefined message
                if (rcbSavePredefined.Checked)
                {
                    RadTreeNodeCollection rtnC = treeViewUnits.Nodes;
                    PredefineJobTicket PredefineTicketToSave = new PredefineJobTicket();
                    PredefineTicketToSave.Name = rtbTicketName.Text;
                    PredefineTicketToSave.Text = rtbTicketSubject.Text;
                    PredefineTicketToSave.Comment = rtbMessage.Text;
                    PredefineTicketToSave.Priority = rddListPriority.SelectedItem.Text;
                    if (rcbDueDate.Checked)
                    {
                        TimeSpan ts = Convert.ToDateTime(rdtpDueDate.Value) - DateTime.Now;
                        PredefineTicketToSave.Enddate = (int)ts.TotalSeconds;
                    }
                    if (rcbSchedule.Checked)
                    {
                        TimeSpan ts = DateTime.Today.AddHours(rdtpSchedule.Value.Hour).AddMinutes(rdtpSchedule.Value.Minute) - DateTime.Today;
                        PredefineTicketToSave.Scheduledate = (int)ts.TotalSeconds;
                    }
                    else PredefineTicketToSave.Scheduledate = -1;
                    foreach (int assignedUnitsId in assignedUnitsIds)
                        PredefineTicketToSave.Handled_by += assignedUnitsId + ";";
                    PredefineTicketToSave.Share_with = shareWith;


                    //PredefineTicketToSave.Share_with = rddListPriority.SelectedItem.Text;
                    TicketResponse b = DBT.InsertUpdate_Define_Ticket(PredefineTicketToSave);

                    
                }

                // show error message if not unit is checked
                if (assignedUnits.Count == 0 )
                {
                    RadMessageBox.Show(this, "You haven't selected any unit", "", MessageBoxButtons.OK, RadMessageIcon.Exclamation);
                    treeViewUnits.Focus();
                    return;
                }


                string[] units = assignedUnits.ToArray();// dest.Split(';');                    
                String mess15 = MainForm2.returnLNGString("info");
                String message = MainForm2.returnLNGString("limitSMSto10");
                String question = MainForm2.returnLNGString("contorlessunits");
                Boolean execute = true;

                // show Confirmation dialog if the number of selected units is greater than 10
                if ((assignedUnits.Count > 10) && ((MainForm2.radioType == RADIOTYPE.MOTO) || (MainForm2.radioType == RADIOTYPE.ATLAS) || (MainForm2.radioType == RADIOTYPE.TETRA) || (MainForm2.radioType == RADIOTYPE.CONECTPLUS) || (MainForm2.radioType == RADIOTYPE.REPEATER_TRBO)))
                {
                    DialogResult dr2 = RadMessageBox.Show(this, message + "\r\n" + question, mess15, MessageBoxButtons.YesNo, RadMessageIcon.Exclamation);
                    if (dr2 != DialogResult.Yes)
                        execute = false;
                }

                // execute because number of units is grater than 10 or user accepted  the risk
                // of loosing messages
                if (execute)
                {
                    foreach (string unitNameOrGroup in units)
                    {
                        try
                        {                            
                            InsertOneSMSinDB4units(unitNameOrGroup, sms);
                            parent.parent.DisplayToast(MainForm2.returnLNGString("jt2Unit") + (assignedUnits.Count > 1 ? assignedUnits.Count + MainForm2.returnLNGString("units") : assignedUnits[0]),
                            string.Format(MainForm2.returnLNGString("ticketSubjectHTML"),rtbTicketSubject.Text));
                        }
                        catch (Exception ex)
                        {
                            SM.Debug("Ex:" + ex.ToString());
                        }
                    }
                    this.Close();
                }
            }
        }

        private void btnSendSched_Click(object sender, EventArgs e)
        {
            sched = true;
            if (rdtpSchedule.Value < DateTime.Now)
            {
                if ((MainForm2.radioType == RADIOTYPE.HARRIS)||(MainForm2.radioType == RADIOTYPE.ATLAS)) ((RadLabel)RadMessageBox.Instance.Controls[1]).LabelElement.ForeColor = MainForm2.HarTextColor;
                RadMessageBox.Show(MainForm2.returnLNGString("sched_error") + DateTime.Now.ToString(), MainForm2.returnLNGString("error") + "!", MessageBoxButtons.OK, RadMessageIcon.Exclamation);
            }
            else
                btnSend.PerformClick();
            sched = false;
        }

        private void InsertOneSMSinDB4units(string unitName, string sms)
        {
            if (unitName != "")
            {
                if (MainForm2.vehicleHT.ContainsKey(unitName))
                {
                    SM.Debug("Adding SMS to DB for unit:" + unitName);
                    int sc_id = ((Vehicle)MainForm2.vehicleHT[unitName]).sc_id;
                    int sched_time = 0;
                    sched = rcbSchedule.Checked; 
                    if (!sched)
                        sched_time = 0;
                    else
                        sched_time = (int)rdtpSchedule.Value.ToUniversalTime().DateTo70Format();
                    parent.SendSMS(sms, sc_id, sched_time);
                }
                else
                {
                    SM.Debug("Error NewJobTicketingForm /InsertOneSMSinDB/ selected item(" + unitName + ") not in hashtable");
                }
            }
        }       

        private void InsertOneSMSinDB4Groups(ArrayList scIDarray, string sms)
        {
            if (scIDarray.Count>0)
            {
                foreach (int scID in scIDarray)
                {
                    SM.Debug("Adding SMS to DB for unit with scid:" + scID);
                    int sched_time = 0;
                    if (!sched)
                        sched_time = 0;
                    else
                        sched_time = (int)rdtpSchedule.Value.ToUniversalTime().DateTo70Format();
                    parent.SendSMS(sms, scID, sched_time);
                }
            }
        }

        private void InsertOneSMSinDB4Groups_with_cpsID(Int32 cps_id, string sms)
        {
            try
            {
                SM.Debug("Adding SMS to DB for group with cpsid:" + cps_id);
                int sched_time = 0;
                if (!sched)
                    sched_time = 0;
                else
                    sched_time = (int)rdtpSchedule.Value.ToUniversalTime().DateTo70Format();
                //if (scIDarray.Count>0) parent.SendSMSGroup(sms,cps_id, sched_time,(Int32)scIDarray[0]);
                parent.SendSMSGroup(sms, cps_id, sched_time);
            }
            catch (Exception ex)
            {
                SM.Debug("Exception on InsertOneSMSinDB4Groups_with_cpsID:"+ex.ToString());
            }
        }
 
        
        /// <summary>
        /// Add the Groups as Nodes inside the Tree View
        /// </summary>
        private void populateListBoxGroup()
        {
            GroupClass g = new GroupClass();
            // for each group add a tree node
            foreach (int i in MainForm2.GroupHash.Keys)
            {
                g = (GroupClass)MainForm2.GroupHash[i];   

                AddTreeGroup(g.name, g.id);
            }
        }


        /// <summary>
        /// Add a Group Node to the Tree View
        /// </summary>
        /// <param name="groupName">Group name which needs to be added to the Tree Node</param>
        /// <param name="groupID">Group ID which will be set as a tag for this group node</param>
       /// <returns>Returns the inserted Tree Node</returns>
        private RadTreeNode AddTreeGroup(string groupName, Int32 groupID)
        {
            RadTreeNode groupNode = new RadTreeNode(groupName.ToUpper());
            groupNode.Font = new Font(
               new FontFamily("Segoe UI"),
               13,
               FontStyle.Bold,
               GraphicsUnit.Pixel);
            groupNode.Tag = groupID;
            groupNode.CheckState = Telerik.WinControls.Enumerations.ToggleState.Off;
            groupNode.Expanded = true;
            groupNode.Image = Utils.ChangeColor(global::Dispatcher.Properties.Resources.s_group, MainForm2.ButtonColor);

            // add the node to the tree view
            treeViewUnits.Nodes.Add(groupNode);

            return groupNode;
        }


        private bool DefaultGroupAdded = false;

        /// <summary>
        /// Add Units to the groups nodes in the Tree View
        /// </summary>
        private void populateListBoxUnits()
        {
            // for each Unit defined in the hash table
            foreach (DictionaryEntry de in MainForm2.vehicleHT)
            {
                Vehicle veh = de.Value as Vehicle;

                if (veh != null)
                {
                    RadTreeNode unitNode = new RadTreeNode(veh.busName);
                    unitNode.Tag = veh.sc_id;

                    Car crtCar = ((Car)MainForm2.carlist[((Vehicle)MainForm2.vehicleHT[veh.busName]).IconID]);
                    if (crtCar != null)
                    {
                        String iconPath = crtCar.listFilePath;

                        try
                        {
                            Bitmap bmp = new Bitmap(iconPath);
                            Image tmp2 = bmp; //tmp.ToBitmap();
                            tmp2.Tag = crtCar.listFilePath;

                            // add image to the dictionary if not exists
                            if (!MainForm2.imagesDictionary.ContainsKey(crtCar.listFilePath + "_16"))
                                MainForm2.imagesDictionary.Add(crtCar.listFilePath + "_16", Utils.ScaleImage(tmp2, 16, 16));

                            // set the icon for the unit
                            unitNode.Image = MainForm2.imagesDictionary[crtCar.listFilePath + "_16"];
                        }
                        catch (Exception)
                        {
                            SM.Debug("Grid icon could not be found [" + iconPath + "]");
                            unitNode.Image = global::Dispatcher.Properties.Resources.subscriber;
                        }
                    }

                    // check to see if the unit is assigned to a group 
                    if (veh.group != null && veh.group.Id != 0)
                    {
                        // the group already exists
                    }
                    else
                    {
                        // create Unassigned group if not created until now
                        if (!DefaultGroupAdded)
                        {
                            AddTreeGroup(MainForm2.returnLNGString("otherunit"), 0);
                            DefaultGroupAdded = true;
                        }
                    }

                    // search the group in which the unit will be added
                    foreach (RadTreeNode groupNode in treeViewUnits.Nodes)
                    {
                        Int32 groupID = (Int32)groupNode.Tag;
                        if (groupID == veh.group.Id)
                            groupNode.Nodes.Add(unitNode);
                    }
                }
            }
        }

        private void btnCancel_Click(object sender, EventArgs e)
        {
            this.Close();
        }

        private void getAllDispatcher()
        {
            List<User> dispatchers = new List<User>();
            // get all dispatchers from the hash table 
            foreach(KeyValuePair<Int32, User> entry in TicketingUserControl.dispatchersList)
            {
                if(entry.Value.Lastname != MainForm2.userLog)
                dispatchers.Add(entry.Value);
            }
            //ShareWithGridView.DataSource = usrList;
            rcbListSharedWith.DataSource = dispatchers;
            rcbListSharedWith.DisplayMember = "UserName";


        }

       
        private void NewJobTicketingForm_FormClosed(object sender, FormClosedEventArgs e)
        {
            parent.StartRefresh();
        }


        /// <summary>
        /// Enable or disable the Schedule DateTime Picker 
        /// </summary>
        private void rcbSchedule_ToggleStateChanged(object sender, StateChangedEventArgs args)
        {
            rdtpSchedule.Enabled = 
                (args.ToggleState == Telerik.WinControls.Enumerations.ToggleState.On ? true : false);
        }



        /// <summary>
        /// Save the current UI state to a temp Predefinet Ticket and then 
        /// change the UI to display a predefined ticket values 
        /// </summary>
        private void rddlPredefined_SelectedIndexChanged(object sender, Telerik.WinControls.UI.Data.PositionChangedEventArgs e)
        {
            // show delete only if not "Current configuration"
            pbDelete.Visible = e.Position != 0;
            rcbListSharedWith.Text = "";
            rcbListSharedWith.CheckedItems.Clear();
            rtbTicketName.Text = (rddlPredefined.SelectedIndex == 0) ? MainForm2.returnLNGString("ticketName") : rddlPredefined.SelectedItem.Text;
            if (e.Position != 0)
            {
                foreach (PredefineJobTicket pd in pdf)
                {
                    if (pd.Name == ((RadDropDownList)sender).SelectedItem.ToString())
                    {
                        rtbTicketSubject.Text = pd.Text;
                        rtbMessage.Text = pd.Comment;
                        rddListPriority.SelectedIndex = rddListPriority.FindString(pd.Priority);
                        rdtpDueDate.Value = DateTime.Now.AddSeconds(pd.Enddate);
                        if (pd.Scheduledate > -1)
                        {
                            rdtpSchedule.Value = DateTime.Today.AddSeconds(pd.Scheduledate);
                            rdtpSchedule.Value = (rdtpSchedule.Value < DateTime.Now) ? rdtpSchedule.Value.AddDays(1) : rdtpSchedule.Value;
                        }
                        else rdtpSchedule.Value = DateTime.Now;
                        if (pd.Share_with != null && pd.Share_with.Length > 0)
                        {
                            string[] shared = pd.Share_with.Split(new char[] { ';' }, StringSplitOptions.RemoveEmptyEntries); ;
                            foreach (string dispatcherID in shared)
                            {
                                // get dispatcher name if exists
                                if (TicketingUserControl.dispatchersList.ContainsKey(Int32.Parse(dispatcherID)))
                                    rcbListSharedWith.Text += TicketingUserControl.dispatchersList[Int32.Parse(dispatcherID)].UserName + ";";
                                else
                                    rcbListSharedWith.Text += dispatcherID + ";";
                            }
                        }
                        if (pd.Handled_by != null)
                        {
                            foreach (RadTreeNode groupNode in treeViewUnits.Nodes)
                            {
                                // go through each unit and get the checked ones
                                string[] splitHandled_by = pd.Handled_by.Split(";".ToCharArray());
                                foreach (RadTreeNode unitNode in groupNode.Nodes)
                                {
                                    unitNode.Checked = (Array.IndexOf(splitHandled_by, unitNode.Tag.ToString()) > -1);
                                }
                            }
                        }
                    }
                }
            }
            else
            {
                rtbTicketSubject.Text = CurrentConfiguration.Text;
                rtbMessage.Text = CurrentConfiguration.Comment;
                rddListPriority.SelectedIndex = (CurrentConfiguration.Priority != null) ? rddListPriority.FindString(CurrentConfiguration.Priority) : 0;
                rdtpDueDate.Value = DateTime.Now.AddSeconds(CurrentConfiguration.Enddate);
                if (CurrentConfiguration.Share_with != null && CurrentConfiguration.Share_with.Length > 0)
                {
                    string[] shared = CurrentConfiguration.Share_with.Split(new char[] { ';' }, StringSplitOptions.RemoveEmptyEntries); ;
                    foreach (string dispatcherID in shared)
                    {
                        // get dispatcher name if exists
                        if (TicketingUserControl.dispatchersList.ContainsKey(Int32.Parse(dispatcherID)))
                            rcbListSharedWith.Text += TicketingUserControl.dispatchersList[Int32.Parse(dispatcherID)].UserName + ";";
                        else
                            rcbListSharedWith.Text += dispatcherID + ";";
                    }
                }
                if (CurrentConfiguration.Handled_by != null)
                {
                    foreach (RadTreeNode groupNode in treeViewUnits.Nodes)
                    {
                        // go through each unit and get the checked ones
                        string[] splitHandled_by = CurrentConfiguration.Handled_by.Split(";".ToCharArray());
                        foreach (RadTreeNode unitNode in groupNode.Nodes)
                        {
                            unitNode.Checked = (Array.IndexOf(splitHandled_by, unitNode.Tag.ToString()) > -1);
                        }
                    }
                }
                else
                {
                    foreach (RadTreeNode groupNode in treeViewUnits.Nodes)
                    {
                        // uncheck all nodes
                        foreach (RadTreeNode unitNode in groupNode.Nodes)
                        {
                            unitNode.Checked = false;
                        }
                    }
                }
            
            }
        }


        /// <summary>
        /// Save the current ticket configuration to a Predefined one. If the
        /// drop down list text is "Current configuration" I should change the 
        /// message to 'Type Predefined Template name'
        /// </summary>
        /// <param name="sender"></param>
        /// <param name="e"></param>
        private void pbSaveTemplate_Click(object sender, EventArgs e)
        {
            if (rddlPredefined.Text == MainForm2.returnLNGString("currCfg"))
            {
                rddlPredefined.Text = "Type predefined ticket name";
                rddlPredefined.Focus();
                rddlPredefined.SelectAllText();
            }
        }


        /// <summary>
        /// Hide or show text box for predefined Ticket and focuts the text box
        /// </summary>
        private void rcbSavePredefined_ToggleStateChanged(object sender, StateChangedEventArgs args)
        {
            rtbTicketName.Visible = (args.ToggleState == Telerik.WinControls.Enumerations.ToggleState.On);
            rtbTicketName.Text = (rddlPredefined.SelectedIndex == 0) ? MainForm2.returnLNGString("ticketName") : rddlPredefined.SelectedItem.Text;
            rtbTicketName.Focus();
            rtbTicketName.SelectAll();
        }


        /// <summary>
        /// Enable or disable the date time pickers depending on the state of
        /// the checkboxex
        /// </summary>
        /// <param name="sender">The CheckBox which changed its state</param>
        private void CheckBox_StateChanged(object sender, StateChangedEventArgs args)
        {
            if ((RadCheckBox)sender == rcbDueDate)
                rdtpDueDate.Enabled = rcbDueDate.Checked;
            else if ((RadCheckBox)sender == rcbSchedule)
                rdtpSchedule.Enabled = rcbSchedule.Checked;
        }



        /// <summary>
        /// Delete Predefine Ticket from DB and remove it from 
        /// rddlPredefined drop down list
        /// </summary>
        /// <param name="sender"></param>
        /// <param name="e"></param>
        private void pbDelete_Click(object sender, EventArgs e)
        {
            try
            {
                if (rddlPredefined.SelectedIndex > 0)
                {
                    //remove from DB
                    DBT.delete_Predefine_Ticket(rddlPredefined.SelectedItem.ToString());
                    //remove from list
                    foreach(PredefineJobTicket pd in pdf)
                    {
                        if (pd.Name == rddlPredefined.SelectedItem.ToString())
                        {
                            pdf.Remove(pd);
                            rddlPredefined.Items.Remove(rddlPredefined.SelectedItem);
                            if(rddlPredefined.Items.Count > 1) rddlPredefined.SelectedIndex -= 1;
                        }
                    }
                }
            }
            catch (Exception ex)
            {
                SM.Debug("EX:" + ex.ToString());
            }
        }

        /// <summary>
        /// Save current configuration state
        /// </summary>
        /// <param name="sender"></param>
        /// <param name="e"></param>
        private void rddlPredefined_SelectedIndexChanging(object sender, Telerik.WinControls.UI.Data.PositionChangingCancelEventArgs e)
        {
            //if (rddlPredefined.SelectedIndex == 0) doesn't work
            if (((Telerik.WinControls.UI.RadDropDownList)(sender)).SelectedItems.Count > 0)
            {
                if (((Telerik.WinControls.UI.RadDropDownList)(sender)).SelectedItems[0].RowIndex == 0)
                {
                    //CurrentConfiguration = new PredefineJobTicket();
                    CurrentConfiguration.Text = rtbTicketSubject.Text;
                    CurrentConfiguration.Comment = rtbMessage.Text;
                    CurrentConfiguration.Priority = rddListPriority.SelectedItem.Text;
                    if (rcbDueDate.Checked)
                    {
                        TimeSpan ts = Convert.ToDateTime(rdtpDueDate.Value) - DateTime.Now;
                        CurrentConfiguration.Enddate = (int)ts.TotalSeconds;
                    }
                    CurrentConfiguration.Share_with = "";
                    CurrentConfiguration.Handled_by = "";
                    foreach (RadListDataItem item in rcbListSharedWith.CheckedItems)
                    {
                        User user = item.DataBoundItem as User;
                        if (user != null)
                            CurrentConfiguration.Share_with += user.Id + ";";
                    }
                    foreach (RadTreeNode groupNode in treeViewUnits.Nodes)
                    {
                        // skip groups with no unit checked
                        if (groupNode.CheckState == Telerik.WinControls.Enumerations.ToggleState.Off)
                            continue;

                        // go through each unit and get the checked ones
                        foreach (RadTreeNode unitNode in groupNode.Nodes)
                        {
                            if (unitNode.Checked)
                            {
                                CurrentConfiguration.Handled_by += unitNode.Tag + ";";
                            }
                        }
                    }
                }
            }
        }

        private void rtbTicketName_KeyPress(object sender, KeyPressEventArgs e)
        {
            if (!char.IsControl(e.KeyChar) && !char.IsLetterOrDigit(e.KeyChar))
            {
                e.Handled = true;
            }
        }


        private void NewJobTicketingForm_Load(object sender, EventArgs e)
        {
            // set the checkboxes for due date and schedule to unchecked
            rcbSchedule.Checked = false;
            rcbDueDate.Checked = false;
        }


        /// <summary>
        /// Change background color for the row according to its state and theme
        /// </summary>
        private void treeViewUnits_NodeFormatting(object sender, TreeNodeFormattingEventArgs e)
        {
            if (e.NodeElement.IsSelected)
            {
                e.NodeElement.DrawFill = true;
                e.NodeElement.BackColor = MainForm2.GridSelectedRow;
                e.NodeElement.NumberOfColors = 1;
            }
            else
                e.NodeElement.DrawFill = false;
        }


        /// <summary>
        /// Filter the tree node based on the text from the search box
        /// </summary>
        private void searchTextBox_TextChanged(object sender, EventArgs e)
        {
            treeViewUnits.Filter = null;
            treeViewUnits.Filter = searchTextBox.Text;
        }


        /// <summary>
        /// Validate form when a node is checked or unckhcked. This is done to prevent
        /// the case when no unit is selected or text message is not filled
        /// </summary>
        private void treeViewUnits_NodeCheckedChanged(object sender, TreeNodeCheckedEventArgs e)
        {
            if (treeViewUnits.CheckedNodes.Count > 0 && rtbTicketSubject.Text.Length > 0)
                btnSend.Enabled = true;
            else
                btnSend.Enabled = false;
        }
       
        /// <summary>
        /// Enable or disable UI elements depending on the number of characters
        /// </summary>
        private void rtbTicketSubject_TextChanged(object sender, EventArgs e)
        {
            if (treeViewUnits.CheckedNodes.Count > 0 && rtbTicketSubject.Text.Length > 0)
                btnSend.Enabled = true;
            else
                btnSend.Enabled = false;
        }
        

        /// <summary>
        /// Change background color of the button when it becomes enable or disabled
        /// </summary>
        private void btnSend_EnabledChanged(object sender, EventArgs e)
        {
            if (btnSend.Enabled)
                btnSend.ButtonElement.ButtonFillElement.BackColor = MainForm2.ButtonColor;
            else
                btnSend.ButtonElement.ButtonFillElement.BackColor = MainForm2.ButtonColorDisabled;
        }


        
    }
}