SafeDispatch/Safedispatch_4_0/maptab/TicketingUserControl.cs

using System;
using System.Collections.Generic;
using System.ComponentModel;
using System.Drawing;
using System.Data;
using System.Linq;
using System.Text;
using System.Threading.Tasks;
using System.Windows.Forms;
using SafeMobileLib;
using Telerik.WinControls.UI;
using Telerik.WinControls;
using Telerik.WinControls.UI.Docking;
using Dispatcher.maptab.UIClasses;
using Telerik.WinControls.Enumerations;
using Telerik.WinControls.Data;
using Telerik.WinControls.Export;
using System.IO;

namespace Safedispatch_4_0
{
    public partial class TicketingUserControl : UserControl
    {
        private bool showCellBorders = false;
        public MainForm2 parent;
        //public static ConvertDT convDT;
        private DBTicketingManager DBT = new DBTicketingManager(MainForm2.cfg.DB_IP, MainForm2.cfg.DB_schema, MainForm2.cfg.DB_user, MainForm2.cfg.DB_passwd, MainForm2.cfg.DB_port);
        private DBuserManager DBU = new DBuserManager(MainForm2.cfg.DB_IP, MainForm2.cfg.DB_schema, MainForm2.cfg.DB_user, MainForm2.cfg.DB_passwd, MainForm2.cfg.DB_port);

        private GridViewTemplate template;
        public static Dictionary<Int32, User> dispatchersList = new Dictionary<Int32,User>();
        public static Boolean isFilterLoaded = false;

        public TicketingUserControl(MainForm2 mf2)
        {
            InitializeComponent();

            // set theme for the Message Box
            RadMessageBox.SetThemeName("TelerikMetroBlue");

            #region THEMING
            parent = mf2;
            rgbFilters.GroupBoxElement.Header.Border.TopColor = MainForm2.ButtonColor;
            rgbFilters.GroupBoxElement.Header.Border.TopShadowColor = MainForm2.ButtonColor;
            rgbFilters.GroupBoxElement.Header.TextPrimitive.ForeColor = MainForm2.ButtonColor;
            /*
            rgbFilters.GroupBoxElement.Header.ImagePrimitive.Image = 
                    Utils.ChangeColor((Bitmap)Utils.ScaleImage(Dispatcher.Properties.Resources.h_filter, 24, 24), MainForm2.ButtonColor);*/
            rgbColumns.GroupBoxElement.Header.Border.TopColor = MainForm2.ButtonColor;
            rgbColumns.GroupBoxElement.Header.Border.TopShadowColor = MainForm2.ButtonColor;
            rgbColumns.GroupBoxElement.Header.TextPrimitive.ForeColor = MainForm2.ButtonColor;
            
            rbNewTicket.ButtonElement.ButtonFillElement.BackColor = MainForm2.ButtonColor;

            labelReportName.ForeColor = MainForm2.DefaultForeColor;
            pbReportType.Image = Utils.ChangeColor(Dispatcher.Properties.Resources.r_tickets, MainForm2.ButtonColor);

            pbClearStartTime.Image = pbClearEndTime.Image = Utils.ChangeColor(Dispatcher.Properties.Resources.b_clear, MainForm2.ButtonColor);

            btExportReport.ButtonElement.ButtonFillElement.BackColor = Color.White;
            btExportReport.ButtonElement.TextElement.ForeColor = MainForm2.ButtonColor;


            #endregion


            rtbarTicketNumbers.Ranges.CollectionChanged += delegate(object sender, NotifyCollectionChangedEventArgs e)
            {
                float min = rtbarTicketNumbers.Ranges[0].Start;
                float max = rtbarTicketNumbers.Ranges[0].End;
                
                // remove file descriptor for ticket number
                ticketingGridView.FilterDescriptors.Remove("Ticket_id");

                CompositeFilterDescriptor ticketNumberDescriptor = new CompositeFilterDescriptor();
                ticketNumberDescriptor.FilterDescriptors.Add(new FilterDescriptor("Ticket_id", FilterOperator.IsGreaterThanOrEqualTo, min));
                ticketNumberDescriptor.FilterDescriptors.Add(new FilterDescriptor("Ticket_id", FilterOperator.IsLessThanOrEqualTo, max));
                ticketNumberDescriptor.LogicalOperator = FilterLogicalOperator.And;

                // add the descriptor
                ticketingGridView.FilterDescriptors.Add(ticketNumberDescriptor);
            };

            // remove all context menu options for the left panels
            ContextMenuService menuService2 = this.radDock1.GetService<ContextMenuService>();
            menuService2.ContextMenuDisplaying += delegate(object sender, ContextMenuDisplayingEventArgs e)
            {
                if (e.MenuType == ContextMenuType.DockWindow &&
                e.DockWindow.DockTabStrip is DocumentTabStrip)
                {
                    //remove the "Close" menu items
                    for (int i = 0; i < e.MenuItems.Count; i++)
                        e.MenuItems[i].Visibility = Telerik.WinControls.ElementVisibility.Collapsed;
                }
            };

            // clear values for start and end dateTime pickers
            rdpStartTime.SetToNullValue();
            rdpEndTime.SetToNullValue();

            // set different properties for the grid rows
            this.ticketingGridView.TableElement.RowHeight = 43;
            this.ticketingGridView.TableElement.GroupHeaderHeight = 38; 
            this.ticketingGridView.EnableAlternatingRowColor = true;
            this.ticketingGridView.TableElement.GridViewElement.TableElement.AlternatingRowColor = Color.LightYellow;
            this.ticketingGridView.MasterTemplate.AutoExpandGroups = true;
            ticketingGridView.MasterTemplate.AutoSizeColumnsMode = GridViewAutoSizeColumnsMode.Fill;
            this.ticketingGridView.EnableCustomSorting = true;

            // remove border for grid
            this.ticketingGridView.GridViewElement.DrawBorder = false;
            this.ticketingGridView.GridViewElement.GroupPanelElement.DrawBorder = false;


            CustomTicketColumn ctc = new CustomTicketColumn("MyTicket");
            ctc.AllowResize = true;
            ctc.Name = "MyTicket";
            ctc.FieldName = "MyTicket";
            ctc.MinWidth = 270;
            ctc.MaxWidth = 700;
            ctc.Width = 500;
            ctc.HeaderText = MainForm2.returnLNGString("t_ticket");
            ctc.HeaderTextAlignment = ContentAlignment.MiddleLeft;
            ctc.SortOrder = RadSortOrder.Ascending;

            this.ticketingGridView.Columns.Add(ctc);
            this.ticketingGridView.Columns.Move(ctc.Index, 0);

            //ticketingGridView.Columns["lastUpdate"].SortOrder = RadSortOrder.Descending;
            //
            /*
            SortDescriptor descriptor = new SortDescriptor();
            descriptor.PropertyName = "lastUpdate";
            descriptor.Direction = ListSortDirection.Descending;
            this.ticketingGridView.MasterTemplate.SortDescriptors.Add(descriptor);
            */
            #region CELL CONDITIONAL FORMATING
            GridViewColumn column = ticketingGridView.Columns["priority"];
            ConditionalFormattingObject obj = new ConditionalFormattingObject("priority", ConditionTypes.Equal, MainForm2.returnLNGString("High"), "", false);
            //obj.CellBackColor = Color.Red;
            obj.CellForeColor = Color.Red;
            obj.TextAlignment = ContentAlignment.MiddleCenter;


            ConditionalFormattingObject obj2 = new ConditionalFormattingObject("priority", ConditionTypes.Equal, MainForm2.returnLNGString("Normal"), "", false);
            //obj2.CellBackColor = Color.Yellow;
            obj2.CellForeColor = Color.Green;
            obj2.TextAlignment = ContentAlignment.MiddleCenter;

            ConditionalFormattingObject obj3 = new ConditionalFormattingObject("priority", ConditionTypes.Equal, MainForm2.returnLNGString("Low"), "", false);
            //obj3.CellBackColor = Color.Green;
            obj3.CellForeColor = Color.Gray;
            obj3.TextAlignment = ContentAlignment.MiddleCenter;

            ConditionalFormattingObject obj4 = new ConditionalFormattingObject("priority", ConditionTypes.Equal, MainForm2.returnLNGString("Critical"), "", false);
            obj4.CellFont = new Font(
               new FontFamily("Segoe UI"),
               12,
               FontStyle.Bold,
               GraphicsUnit.Pixel);
            obj4.CellForeColor = Color.Red;
            obj4.TextAlignment = ContentAlignment.MiddleCenter;

            column.ConditionalFormattingObjectList.Add(obj);
            column.ConditionalFormattingObjectList.Add(obj2);
            column.ConditionalFormattingObjectList.Add(obj3);
            column.ConditionalFormattingObjectList.Add(obj4);
            #endregion


            RadCheckedListDataItem radCheckedListDataItem7 = new RadCheckedListDataItem("Assigned" /*MainForm2.returnLNGString("t_Assigned")*/, true);
            RadCheckedListDataItem radCheckedListDataItem8 = new RadCheckedListDataItem("Accepted" /*MainForm2.returnLNGString("t_Accepted")*/, true);
            RadCheckedListDataItem radCheckedListDataItem9 = new RadCheckedListDataItem("In progress" /*MainForm2.returnLNGString("t_InProgress")*/, true);
            RadCheckedListDataItem radCheckedListDataItem10 = new RadCheckedListDataItem("Completed"/*MainForm2.returnLNGString("t_Completed")*/, true);
            RadCheckedListDataItem radCheckedListDataItem11 = new RadCheckedListDataItem("Rejected"/*MainForm2.returnLNGString("t_Rejected")*/, true);
            RadCheckedListDataItem radCheckedListDataItem12 = new RadCheckedListDataItem("Overdue"/*MainForm2.returnLNGString("t_Overdue")*/, true);

            this.rcbDropDownTicketStatus.Items.Add(radCheckedListDataItem7);
            this.rcbDropDownTicketStatus.Items.Add(radCheckedListDataItem8);
            this.rcbDropDownTicketStatus.Items.Add(radCheckedListDataItem9);
            this.rcbDropDownTicketStatus.Items.Add(radCheckedListDataItem10);
            this.rcbDropDownTicketStatus.Items.Add(radCheckedListDataItem11);
            this.rcbDropDownTicketStatus.Items.Add(radCheckedListDataItem12);



            // get all dispatchers and add them into a dictionary
            List<User> dispatchers = DBU.getAllDispatcher();
            foreach(User user in dispatchers)
            {
                dispatchersList.Add(user.Id, user);
            }

            //convDT = new ConvertDT();

            RefreshGrid();
           
            ContextMenuService menuService = this.radDock1.GetService<ContextMenuService>();
            menuService.ContextMenuDisplaying += menuService_ContextMenuDisplaying;
            //this disables the context menu
            menuService.AllowActiveWindowListContextMenu = false;
            menuService.AllowDocumentContextMenu = false;
            menuService.AllowToolContextMenu = false;

            //set language
            documentWindowTicketing.Text = MainForm2.returnLNGString("tabTicketing");
            rgbFilters.Text = MainForm2.returnLNGString("filters");
            labelReportName.Text = MainForm2.returnLNGString("tabTicketing");
            labelReportDetails.Text = MainForm2.returnLNGString("jtsDet");
            radLabel12.Text = MainForm2.returnLNGString("subjectOrMessage");
            radLabel4.Text = MainForm2.returnLNGString("ticketStatus");
            radLabel6.Text = MainForm2.returnLNGString("createdFrom");
            radLabel5.Text = MainForm2.returnLNGString("priorityFilters");
            radLabel2.Text = MainForm2.returnLNGString("createdUntil");
            radLabel3.Text = rcbHandledBy.Text =  MainForm2.returnLNGString("handledBy");
            radLabel1.Text = MainForm2.returnLNGString("ticketNumber");
            rgbColumns.Text = MainForm2.returnLNGString("showHideColumns");
            rbNewTicket.Text = MainForm2.returnLNGString("newTicket");
            rtbSubjectFilter.NullText = rcbDropDownTicketStatus.NullText = rdpEndTime.NullText = 
            rdpStartTime.NullText =  rcbDropDropDownHandledBy.NullText = MainForm2.returnLNGString("displayall");
            btExportReport.Text = MainForm2.returnLNGString("exportFilteredTickets");
            rcbDeleted.Text = MainForm2.returnLNGString("displayDeleted");
            rcbExpired.Text = MainForm2.returnLNGString("displayOnlyExpired");
            cbPriorityLow.Text = MainForm2.returnLNGString("Low");
            cbPriorityHigh.Text = MainForm2.returnLNGString("High");
            cbPriorityNormal.Text = MainForm2.returnLNGString("Normal");
            cbPriorityCritical.Text = MainForm2.returnLNGString("Critical");
            rcbTicket.Text =  MainForm2.returnLNGString("t_ticket");
            rcbCreatedBy.Text = MainForm2.returnLNGString("createdBy");
            rcbPriority.Text = MainForm2.returnLNGString("priority");
            rcbSharedWith.Text = MainForm2.returnLNGString("sharedWith");
            rcbCreationTime.Text = MainForm2.returnLNGString("creationTime");
            rcbStartTime.Text =  MainForm2.returnLNGString("t_startTime");
            rcbEndTime.Text = MainForm2.returnLNGString("endTime");
            rcbAllocatedTime.Text = MainForm2.returnLNGString("dueDate");
            rcbLastUpdate.Text = MainForm2.returnLNGString("lastUpdate");

            ticketingGridView.Columns["ticketInfo"].HeaderText = MainForm2.returnLNGString("t_ticket");
            ticketingGridView.Columns["created_by"].HeaderText = MainForm2.returnLNGString("createdBy");
            ticketingGridView.Columns["imei"].HeaderText = MainForm2.returnLNGString("handledBy");
            ticketingGridView.Columns["priority"].HeaderText = MainForm2.returnLNGString("priority");
            ticketingGridView.Columns["start_time"].HeaderText = MainForm2.returnLNGString("t_startTime");
            ticketingGridView.Columns["end_time"].HeaderText = MainForm2.returnLNGString("endTime");
            ticketingGridView.Columns["lastUpdate"].HeaderText = MainForm2.returnLNGString("lastUpdate");
            ticketingGridView.Columns["creation_time"].HeaderText = MainForm2.returnLNGString("createdOn");
            ticketingGridView.Columns["specified_end_time"].HeaderText = MainForm2.returnLNGString("dueDate");
            ticketingGridView.Columns["share_with"].HeaderText = MainForm2.returnLNGString("sharedWith");
        }


        private void menuService_ContextMenuDisplaying(object sender, ContextMenuDisplayingEventArgs e)
        {
            if (e.MenuType == ContextMenuType.DockWindow &&
                e.DockWindow.DockTabStrip is DocumentTabStrip)
            {
                for (int i = 0; i < e.MenuItems.Count; i++)
                    e.MenuItems[i].Visibility = Telerik.WinControls.ElementVisibility.Collapsed;
            }
        }          



        private void btn_write_Click(object sender, EventArgs e)
        {
            try
            {
                ////open write job ticketing form
                Form fc = Application.OpenForms["NewJobTicketingForm"];
                if (fc != null)
                    fc.BringToFront();
                else
                {
                    NewJobTicketingForm ntf = new NewJobTicketingForm(this, SMSmode.New4Unit, "", "");
                    ntf.FormClosed += new FormClosedEventHandler(ntf_FormClosed);
                    ntf.Show();
                }
            }
            catch (Exception ex)
            {
                SM.Debug("Can't show new SMS form" + ex.ToString());
            }
        }

        void ntf_FormClosed(object sender, FormClosedEventArgs e)
        {
        }

        public void SendSMS(string text, int sc_id, int sched_timegmt)
        {
            try
            {
                if ((MainForm2.VehIDHash[sc_id] != null) && (MainForm2.vehicleHT[MainForm2.VehIDHash[sc_id].ToString()] != null))
                {
                    ((Vehicle)MainForm2.vehicleHT[MainForm2.VehIDHash[sc_id].ToString()]).CheckPositionInSystem();
                    String Totrans = "#142#" + ((Vehicle)MainForm2.vehicleHT[MainForm2.VehIDHash[sc_id].ToString()]).GwandRadioID + "." + ((Vehicle)MainForm2.vehicleHT[MainForm2.VehIDHash[sc_id].ToString()]).IMEI + "#" + text + "#" + sched_timegmt + "#" +
                        MainForm2.userIDX + "#";
                    parent.Send_UDP_cmd(Totrans, 0, 0);
                    ((Vehicle)MainForm2.vehicleHT[MainForm2.VehIDHash[sc_id].ToString()]).EventLists.Add(new Alarms(rep_type.SMSSEND, DateTime.Now, "", text));
                }
            }
            catch (Exception ex)
            {
                SM.Debug("Send SMS error on hash:" + ex.ToString());
            }
        }

        public void SendSMSGroup(string text, int cps_id, int sched_timegmt)
        {
            try
            {
                String Totrans = "";
                Int32 oldgatewayID = 0;
                foreach (GatewayIDandIP obj in MainForm2.RadioListIP)
                {
                    if (oldgatewayID != obj.GWID)
                    {
                        oldgatewayID = obj.GWID;
                        Totrans = "#144#" + obj.GWID + "." + obj.ID + "." + cps_id + "#" + text + "#" + sched_timegmt + "#";
                        parent.Send_UDP_cmd(Totrans, 0, 0);
                    }
                }
                Totrans = "#144#0.0." + cps_id + "#" + text + "#" + sched_timegmt + "#";
                parent.Send_UDP_cmd(Totrans, 0, 0);

            }
            catch (Exception ex)
            {
                SM.Debug("Send SMS Group error:" + ex.ToString());
            }
        }


        private void UpdateTicketNumberTrackList(int minTicketNumber, int maxTicketNumber, int ticketCount)
        {
            // save ranges
            //TrackBarRangeCollection ranges = rtbarTicketNumbers.Ranges;
            rtbarTicketNumbers.TrackBarMode = Telerik.WinControls.UI.TrackBarRangeMode.Range;
            rtbarTicketNumbers.Minimum = minTicketNumber;
            rtbarTicketNumbers.Maximum = maxTicketNumber;

            int largeTicketTicks = (int)(maxTicketNumber / 5);
            int smallTicketTicks = (int)(maxTicketNumber / 25);

            rtbarTicketNumbers.LargeTickFrequency = largeTicketTicks == 0 ? 1 : largeTicketTicks;
            rtbarTicketNumbers.SmallTickFrequency = smallTicketTicks == 0 ? 1 : smallTicketTicks;

            rtbarTicketNumbers.Ranges[0].Start = minTicketNumber;
            rtbarTicketNumbers.Ranges[0].End = maxTicketNumber;
        }

        /// <summary>
        /// Refresh the Ticketing grid in order to bring the new tickets 
        /// </summary>
        public void RefreshGrid()
        {
            template = new GridViewTemplate();
            template.AutoSizeColumnsMode = GridViewAutoSizeColumnsMode.None;
            //ticketingGridView.Rows.Clear();
            List<String> handledByList = new List<string>();

            // get all tickets from the DB
            List<JobTickets> jtlist = DBT.getAllTickets(MainForm2.userLog, MainForm2.userIDX.ToString(), MainForm2.userType == USERTYPE.TicketingAdmin, rcbDeleted.Checked);

            // hide or show hint panel if not records
            if (jtlist.Count == 0)
                panelNoEvents.Visible = true;
            else
                panelNoEvents.Visible = false;

            int minTicketNumber = 0;
            int maxTicketNumber = 0;
           
            if(jtlist.Count > 0)
            {
                minTicketNumber = jtlist[0].Ticket_id;
                maxTicketNumber = jtlist[0].Ticket_id;
            }

            foreach (JobTickets jtl in jtlist)
            {

                // save minimum ticket number
                if (jtl.Ticket_id < minTicketNumber)
                    minTicketNumber = jtl.Ticket_id;

                // save max ticket number
                if (jtl.Ticket_id > maxTicketNumber)
                    maxTicketNumber = jtl.Ticket_id;


                // split imeis list by comma in order to get the list of units
                // to which the tickets were assigned
                String[] splitHandledBy = jtl.Imei.Split(',');
                foreach(String imei in splitHandledBy)
                {
                    // see if the imei was already added
                    if (!handledByList.Contains(imei))
                        handledByList.Add(imei);
                }

                jtl.Priority = MainForm2.returnLNGString(jtl.Priority);
                // add ticket to hash if newer
                if (!MainForm2.jobTicketHT.Contains(jtl.Ticket_id))
                    MainForm2.jobTicketHT.Add(jtl.Ticket_id, jtl);
                else
                    MainForm2.jobTicketHT[jtl.Ticket_id] = jtl;

                // format the date time values to Culture format
                if (jtl.Start_time_int > 0) jtl.Start_time = jtl.Start_time_int.GetRegionalFormat(MainForm2.is24hours, MainForm2.DayFirst);
                jtl.Creation_time = jtl.Creation_time_int.GetRegionalFormat(MainForm2.is24hours, MainForm2.DayFirst);
                if (jtl.End_time_int > 0) jtl.End_time = jtl.End_time_int.GetRegionalFormat(MainForm2.is24hours, MainForm2.DayFirst);
                if (jtl.End_time_specified_int > 0) jtl.End_time_specified = jtl.End_time_specified_int.GetRegionalFormat(MainForm2.is24hours, MainForm2.DayFirst);
                //if (MainForm2.is24hours)
                //{
                //    if (MainForm2.DayFirst)
                //    {
                //        if (jtl.Start_time_int > 0) jtl.Start_time = convDT.GetDTLocalFromSeconds(jtl.Start_time_int).ToString("dd/MM/yyyy HH:mm:ss, ddd");
                //        jtl.Creation_time = convDT.GetDTLocalFromSeconds(jtl.Creation_time_int).ToString("dd/MM/yyyy HH:mm:ss, ddd");
                //        if (jtl.End_time_int > 0) jtl.End_time = convDT.GetDTLocalFromSeconds(jtl.End_time_int).ToString("dd/MM/yyyy HH:mm:ss, ddd");
                //        if (jtl.End_time_specified_int > 0) jtl.End_time_specified = convDT.GetDTLocalFromSeconds(jtl.End_time_specified_int).ToString("dd/MM/yyyy HH:mm:ss, ddd");
                //    }
                //    else
                //    {
                //        if (jtl.Start_time_int > 0) jtl.Start_time = convDT.GetDTLocalFromSeconds(jtl.Start_time_int).ToString("MM/dd/yyyy HH:mm:ss, ddd");
                //        jtl.Creation_time = convDT.GetDTLocalFromSeconds(jtl.Creation_time_int).ToString("MM/dd/yyyy HH:mm:ss, ddd");
                //        if (jtl.End_time_int > 0) jtl.End_time = convDT.GetDTLocalFromSeconds(jtl.End_time_int).ToString("MM/dd/yyyy HH:mm:ss, ddd");
                //        if (jtl.End_time_specified_int > 0) jtl.End_time_specified = convDT.GetDTLocalFromSeconds(jtl.End_time_specified_int).ToString("MM/dd/yyyy HH:mm:ss, ddd");
                //    }
                //}
                //else
                //{
                //    if (MainForm2.DayFirst)
                //    {
                //        if (jtl.Start_time_int > 0) jtl.Start_time = convDT.GetDTLocalFromSeconds(jtl.Start_time_int).ToString("dd/MM/yyyy HH:mm:ss, ddd");
                //        jtl.Creation_time = convDT.GetDTLocalFromSeconds(jtl.Creation_time_int).ToString("dd/MM/yyyy HH:mm:ss, ddd");
                //        if (jtl.End_time_int > 0) jtl.End_time = convDT.GetDTLocalFromSeconds(jtl.End_time_int).ToString("dd/MM/yyyy HH:mm:ss, ddd");
                //        if (jtl.End_time_specified_int > 0) jtl.End_time_specified = convDT.GetDTLocalFromSeconds(jtl.End_time_specified_int).ToString("dd/MM/yyyy HH:mm:ss, ddd");
                //    }
                //    else
                //    {
                //        if (jtl.Start_time_int > 0) jtl.Start_time = convDT.GetDTLocalFromSeconds(jtl.Start_time_int).ToString("MM/dd/yyyy hh:mm:ss tt, ddd");
                //        jtl.Creation_time = convDT.GetDTLocalFromSeconds(jtl.Creation_time_int).ToString("MM/dd/yyyy hh:mm:ss tt, ddd");
                //        if (jtl.End_time_int > 0) jtl.End_time = convDT.GetDTLocalFromSeconds(jtl.End_time_int).ToString("MM/dd/yyyy hh:mm:ss tt, ddd");
                //        if (jtl.End_time_specified_int > 0) jtl.End_time_specified = convDT.GetDTLocalFromSeconds(jtl.End_time_specified_int).ToString("MM/dd/yyyy hh:mm:ss tt, ddd");
                //    }
                //}
            }

            // set the data source of the ticketing grid
            ticketingGridView.DataSource = null;
            ticketingGridView.DataSource = jtlist;

            // add handledBy list to the checkbox 
            rcbDropDropDownHandledBy.DataSource = handledByList;



            // get all tickets log from the DB
            List<JobTickets_log> jtllist = DBT.getAllTickets_log();
            foreach(JobTickets_log jtl in jtllist)
            {
                // format the date time values to Culture format

                jtl.Modified_date = (Convert.ToInt32(jtl.Modified_date)).GetRegionalFormat(MainForm2.is24hours, MainForm2.DayFirst);
                //if (MainForm2.is24hours)
                //{
                //    if (MainForm2.DayFirst)
                //        jtl.Modified_date = (Convert.ToInt32(jtl.Modified_date).GetDTLocalFromSeconds()).ToString("dd/MM/yyyy HH:mm:ss");
                //    else
                //        jtl.Modified_date = (Convert.ToInt32(jtl.Modified_date).GetDTLocalFromSeconds()).ToString("MM/dd/yyyy HH:mm:ss");
                //}
                //else
                //{
                //    if (MainForm2.DayFirst)
                //        jtl.Modified_date = (Convert.ToInt32(jtl.Modified_date).GetDTLocalFromSeconds()).ToString("dd/MM/yyyy hh:mm:ss tt");
                //    else
                //        jtl.Modified_date = (Convert.ToInt32(jtl.Modified_date).GetDTLocalFromSeconds()).ToString("MM/dd/yyyy hh:mm:ss tt");
                //}

                // update the last time for the ticket, in the main hash table
                if (MainForm2.jobTicketHT.Contains(jtl.Ticket_id))
                {
                    ((JobTickets)(MainForm2.jobTicketHT[jtl.Ticket_id])).lastUpdate = jtl.Modified_date;
                    ((JobTickets)(MainForm2.jobTicketHT[jtl.Ticket_id])).lastUpdate70 = jtl.ModifiedDate70;
                }

            }

            // set the data source of the child grid view
            template.DataSource = null;
            template.DataSource = jtllist;

            #region UI STYLING
            // hide row header
            template.ShowColumnHeaders = true;
            template.ShowRowHeaderColumn = false;
            template.EnableSorting = true;
            template.AllowColumnReorder = true;
            template.AllowColumnHeaderContextMenu = false;

            foreach (GridViewColumn col in template.Columns)
            {
                col.AllowSort = true;
                col.AllowReorder = true;
                col.AllowGroup = false;
                col.MaxWidth = 20;
            }

            // add the ticket status transition image
            TicketStatusTransitionColumn statusTransition = new TicketStatusTransitionColumn("TicketTransition");
            statusTransition.Name = "TicketTransition";
            statusTransition.FieldName = "TicketTransition";
            statusTransition.MinWidth = 270;
            statusTransition.MaxWidth = 270;
            statusTransition.Width = 270;
            statusTransition.HeaderText = "Ticket Status Transition";
            statusTransition.HeaderTextAlignment = ContentAlignment.MiddleCenter;
            statusTransition.AllowSort = false;
            template.Columns.Add(statusTransition);

            // hide some columns
            template.Columns["Ticket_id"].IsVisible = false;
            template.Columns["Imei"].IsVisible = false;
            template.Columns["PreviousJobStatus"].IsVisible = false;
            template.Columns["Job_status"].IsVisible = false;
            template.Columns["ModifiedDate70"].IsVisible = false;

            // style vehicle name
            template.Columns["Vehicle_name"].Width = 200;
            template.Columns["Vehicle_name"].MinWidth = 200;
            template.Columns["Vehicle_name"].MaxWidth = 300;
            template.Columns["Vehicle_name"].HeaderText = "Subscriber";
            template.Columns["Vehicle_name"].TextAlignment = ContentAlignment.MiddleLeft;
            template.Columns.Move(template.Columns["Vehicle_name"].Index, 0);

            // style Job_status column
            template.Columns["Ticket_id"].StretchVertically = true;
            template.Columns["Ticket_id"].AllowResize = true;
            template.Columns["Ticket_id"].AutoSizeMode = BestFitColumnMode.AllCells;
            template.Columns["Ticket_id"].IsVisible = false;

            // style Modified_date column
            template.Columns["Modified_date"].Width = 200;
            template.Columns["Modified_date"].MinWidth = 170;
            template.Columns["Modified_date"].MaxWidth = 200;
            template.Columns["Modified_date"].HeaderText = "Date";
            template.Columns["Modified_date"].TextAlignment = ContentAlignment.MiddleCenter;
            template.Columns.Move(template.Columns["Modified_date"].Index, 0);
            #endregion


            template.AutoSizeColumnsMode = GridViewAutoSizeColumnsMode.None;
            ticketingGridView.MasterTemplate.Templates.Add(template);
            GridViewRelation relation = new GridViewRelation(ticketingGridView.MasterTemplate);
            relation.ChildTemplate = template;
            relation.RelationName = "Ticket";
            relation.ParentColumnNames.Add("Ticket_id");
            relation.ChildColumnNames.Add("Ticket_id");
            relation.ChildTemplate.EnableSorting = true;

            // add the relation between the Tickets and the Tickets Log datasources
            ticketingGridView.Relations.Add(relation);



            // update ticket number track bar filter 
            UpdateTicketNumberTrackList(minTicketNumber, maxTicketNumber, jtlist.Count);


        }


        /// <summary>
        /// Delete the selected job ticket which needs to be still ASSIGNED
        /// </summary>
        /// 
        private void DeleteSelectedTicket()
        {
            try
            {
                int ticketIdToBeDeleted = (int)ticketingGridView.SelectedRows[0].Cells["ticket_id"].Value;
                bool started = (!ticketingGridView.SelectedRows[0].Cells["status"].Value.ToString().Equals(SafeMobileLib.Utils.TicketingStatuses.ASSIGNED.ToString()));
                RadMessageBox.SetThemeName("TelerikMetroBlue");
                DialogResult dr = RadMessageBox.Show(String.Format(MainForm2.returnLNGString("t_delete_question"),ticketIdToBeDeleted.ToString()),
                    MainForm2.returnLNGString("t_Delete"), MessageBoxButtons.YesNo, RadMessageIcon.Question);
                if (dr == DialogResult.Yes)
                {
                    sqlResponse resp = DBT.delete_job_ticket_from_sd(ticketIdToBeDeleted, (MainForm2.userType == USERTYPE.TicketingAdmin || !started));
                    Utils.WriteLine("REsp " + resp.ToString(), ConsoleColor.Red);
                    RefreshGrid();
                }
                // remove ticket to hash if newer
                if (MainForm2.jobTicketHT.ContainsKey(ticketIdToBeDeleted))
                    MainForm2.jobTicketHT.Remove(ticketIdToBeDeleted);
            }
            catch
            {
                RadMessageBox.Show("Please select a ticket", "Delete ticket", MessageBoxButtons.OK, RadMessageIcon.Question);
            }
        }

        private void btn_delete_Click(object sender, EventArgs e)
        {
            

        }

        
        /// <summary>
        /// Schedule the refresh of the grid after the APP Server had inserted the ticket into the DB
        /// </summary>
        public void StartRefresh()
        {
            RefreshGridTimer.Enabled = true;
            RefreshGridTimer.Start();
        }

        /// <summary>
        /// Timer tick method used when the time expired
        /// </summary>
        private void RefreshGridTimer_Tick(object sender, EventArgs e)
        {
            RefreshGrid();
            RefreshGridTimer.Stop();
            RefreshGridTimer.Enabled = false;
        }

        public void UpdateExpiredTickets(string listOfExpiredTickets)
        {
            string[] expiredTickets = listOfExpiredTickets.Split(",".ToCharArray());
            try
            {
                foreach (string expiredTicket in expiredTickets)
                {
                    for (int contor = 0; contor < ticketingGridView.Rows.Count; contor++)
                    {
                        if (ticketingGridView.Rows[contor].Cells["ticket_id"].Value != null && ticketingGridView.Rows[contor].Cells["ticket_id"].Value.ToString() == expiredTicket)
                        {
                            ticketingGridView.Rows[contor].Cells["IsExpired"].Value = true;
                        }
                    }
                }
            }
            catch (Exception ex)
            {
                SM.Debug("Error on update expired tickets " + ex.Message);
            }

        }

        /// <summary>
        /// Update the TicketList as a result of a Ticket insertion
        /// </summary>
        /// <param name="ticket_id"></param>
        /// <param name="status"></param>
        /// <param name="ts"></param>
        /// <param name="vehicle"></param>
        public void UpdateTicketList(int ticket_id, string status, TicketingStatus ts, Vehicle vehicle)
        {

            Utils.WriteLine("FFFFFFFFFFFFFFFFFFFF", ConsoleColor.Red);

            try
            {
                for (int contor = 0; contor < ticketingGridView.Rows.Count; contor++)
                //foreach (DataforVehList obj2 in (List<DataforVehList>)vehiclesList.DataSource)
                {
                    if (ticketingGridView.Rows[contor].Cells["ticket_id"].Value != null && ticketingGridView.Rows[contor].Cells["ticket_id"].Value.ToString() == ticket_id.ToString())
                    {
                        try
                        {
                            SM.Debug("Make the update for " + ticket_id.ToString() + " with new status" + status);
                            ticketingGridView.Rows[contor].Cells["status"].Value = status;
                            ticketingGridView.TableElement.Update(GridUINotifyAction.DataChanged);
                            ticketingGridView.Refresh();
                            string lastStatus = (template.Rows.Where(n => (int)n.Cells["ticket_id"].Value == ticket_id && n.Cells["Vehicle_name"].Value.ToString() == vehicle.busName)).LastOrDefault().Cells["Job_status"].Value.ToString();
                            GridViewRowInfo rowInfo = this.template.Rows.AddNew();
                            rowInfo.Cells["Ticket_id"].Value = ticket_id;
                            rowInfo.Cells["PreviousJobStatus"].Value = lastStatus;
                            rowInfo.Cells["Job_status"].Value = status;
                            rowInfo.Cells["Vehicle_name"].Value = vehicle.busName;
                            rowInfo.Cells["imei"].Value = vehicle.IMEI;

                            string timeFormat = "dd/MM/yyyy HH:mm:ss";

                            if (MainForm2.is24hours)
                            {
                                if (MainForm2.DayFirst)
                                    timeFormat = "dd/MM/yyyy HH:mm:ss";
                                else
                                    timeFormat = "MM/dd/yyyy HH:mm:ss";
                            }
                            else
                            {
                                if (MainForm2.DayFirst)
                                    timeFormat = "dd/MM/yyyy hh:mm:ss tt";
                                else
                                    timeFormat = "MM/dd/yyyy hh:mm:ss tt";
                            }


                            rowInfo.Cells["Modified_date"].Value = DateTime.Now.ToString(timeFormat);
                            if (ticketingGridView.Rows[contor].Cells["start_time"].Value == null && ts.Status != "Rejected") 
                                ticketingGridView.Rows[contor].Cells["start_time"].Value = DateTime.Now.ToString(timeFormat);
                            if (ts.IsLastState == 1) ticketingGridView.Rows[contor].Cells["end_time"].Value = DateTime.Now.ToString(timeFormat);


                            // update the last update field 
                            ticketingGridView.Rows[contor].Cells["lastUpdate"].Value = rowInfo.Cells["Modified_date"].Value;
                            //rowInfo.Cells[2].Value = DateTime.Now.ToString();
                            //if (ticketingGridView.Rows[contor].Cells[5].Value == null) ticketingGridView.Rows[contor].Cells[5].Value = DateTime.Now.ToString();

                        }
                        catch (Exception ex)
                        {
                            SM.Debug("Error on change job ticket status " + ex.Message);
                        }
                        break;
                    }
                }
                //if (turnOFF) populateVehiclesList(vehicleListNames);
            }
            catch (Exception ex)
            {
                SM.Debug("ExLive2:" + ex.ToString());
            }
        }


        /// <summary>
        /// Method used to style the text which will be displayed in the group header
        /// </summary>
        private void TicketingGridView_GroupSummaryEvaluate(object sender, GroupSummaryEvaluationEventArgs e)
        {
            //e.FormatString = "" + e.Value + " has " + e.Group.ItemCount + " row(s).";
        }

        /// <summary>
        /// Method used to style the group row in order to add image and change the height, bg and others
        /// </summary>
        private void TicketingGridView_ViewRowFormatting(object sender, RowFormattingEventArgs e)
        {
            //if (e.RowElement is GridGroupHeaderRowElement)
            {
                
                /*
                if (e.RowElement.RowInfo.Index % 2 == 0)
                    e.RowElement.BackColor = Color.LightCyan;
                else
                    e.RowElement.BackColor = Color.Thistle;
                */
                /*
                Utils.WriteLine("Row : " + e.RowElement.ViewInfo.CurrentIndex + " | " + e.RowElement.ViewInfo.CurrentRow.Index, ConsoleColor.Cyan);

                e.RowElement.Image = Utils.ScaleImage(global::Dispatcher.Properties.Resources.i_assigned, 24, 24);
                e.RowElement.ImageAlignment = ContentAlignment.MiddleCenter;
                e.RowElement.Size = new Size(e.RowElement.Size.Width, 45);
                e.RowElement.ViewInfo.CurrentRow.Height = 45;
                e.RowElement.Invalidate();

                
                if (e.RowElement.IsCurrent)
                {
                    
                    e.RowElement.GradientStyle = Telerik.WinControls.GradientStyles.Solid;
                    e.RowElement.BackColor = Color.FromArgb(0, 143, 227);
                    e.RowElement.DrawFill = true;
                }
                else
                {
                    e.RowElement.DrawFill = false;
                }
                */
            }
        }


        /// <summary>
        /// Method to handle the styling of various cells inside the radGrid, including Group Items
        /// </summary>
        private void TicketingGridView_CreateCell(object sender, GridViewCreateCellEventArgs e)
        {
            // format Ticket Log table
            if (e.Row is GridDataRowElement)
            {
                // increase row height
                //e.Row.RowInfo.Height = 53;

                if (e.Column.Name.Equals("MyTicket"))
                {
                    e.CellType = typeof(CustomTicketColumn);
                    e.CellElement = new CustomTicketCellElement(e.Column, e.Row);
                }

                if (e.Column.Name.Equals("TicketTransition"))
                {
                    e.CellType = typeof(TicketStatusTransitionColumn);
                    e.CellElement = new TicketStatusTransitionCellElement(e.Column, e.Row);
                }
            }
        }


        /// <summary>
        /// Hide or display grid columns with every checkbox tick.
        /// </summary>
        /// <param name="sender">Corresponding column checkbox</param>
        private void ticketingColumn_StateChanged(object sender, StateChangedEventArgs args)
        {
            // check which checkbox generated this event and then set the column name
            string columnName = "";
            if ((RadCheckBox)sender == rcbTicket)
                columnName = "MyTicket";
            else if ((RadCheckBox)sender == rcbAllocatedTime)
                columnName = "specified_end_time";
            else if ((RadCheckBox)sender == rcbCreatedBy)
                columnName = "created_by";
            else if ((RadCheckBox)sender == rcbCreationTime)
                columnName = "creation_time";
            else if ((RadCheckBox)sender == rcbEndTime)
                columnName = "end_time";
            else if ((RadCheckBox)sender == rcbHandledBy)
                columnName = "imei";
            else if ((RadCheckBox)sender == rcbPriority)
                columnName = "priority";
            else if ((RadCheckBox)sender == rcbSharedWith)
                columnName = "share_with";
            else if ((RadCheckBox)sender == rcbStartTime)
                columnName = "start_time";
            else if ((RadCheckBox)sender == rcbLastUpdate)
                columnName = "lastUpdate";

            // show/hide selected column
            this.ticketingGridView.Columns[columnName].IsVisible = args.ToggleState == ToggleState.On;
            VisualSettings.InsertUpdateHTforVisualItems(this.Name, ((RadCheckBox)sender).Name, ((RadCheckBox)sender).Checked.ToString());

        }



        /// <summary>
        /// Format the cells for each cell or column 
        /// </summary>
        /// <param name="e">Cell parameters including column, row, databound item</param>
        private void ticketingGridView_CellFormatting(object sender, Telerik.WinControls.UI.CellFormattingEventArgs e)
        {


            GridCellElement cellElement = e.CellElement;
            GridViewDataColumn columnInfo = e.CellElement.ColumnInfo as GridViewDataColumn;

            if (e.Row is GridViewDataRowInfo)
            {
                if (showCellBorders)
                {
                    e.CellElement.ResetValue(GridDataCellElement.DrawBorderProperty, Telerik.WinControls.ValueResetFlags.Local);
                }
                else
                {
                    e.CellElement.DrawBorder = false;
                }
            }

            /*
            // change priority image according to the type
            if (cellElement is GridDataCellElement && columnInfo.Name == "priority")
            {
                 JobTickets jb = null;
                 if (e.Row.DataBoundItem is JobTickets)
                 {
                     cellElement.DrawText = false;
                     //cellElement.Text = "";
                     jb = (JobTickets)e.Row.DataBoundItem;
                     cellElement.BackgroundImageLayout = ImageLayout.Center;

                     // select icon from data bound
                     if (jb.Priority.Equals("High"))
                         cellElement.BackgroundImage = Utils.ScaleImage(global::Dispatcher.Properties.Resources.b_high, 25, 25);
                     else if (jb.Priority.Equals("Low"))
                         cellElement.BackgroundImage = Utils.ScaleImage(global::Dispatcher.Properties.Resources.b_low, 25, 25);
                     else 
                         cellElement.BackgroundImage = Utils.ScaleImage(global::Dispatcher.Properties.Resources.b_medium, 25, 25);
                 }
            }*/
                /*
            // change status image according to it's state
            else if (cellElement is GridDataCellElement && columnInfo.Name == "status")
            {
                JobTickets jb = null;
                if(e.Row.DataBoundItem is JobTickets)
                {
                    jb = (JobTickets)e.Row.DataBoundItem;
                    if (jb.Status == "Assigned")
                    {
                        cellElement.BackgroundImage = Utils.ScaleImage(global::Dispatcher.Properties.Resources.i_assigned, 24,24);
                        cellElement.BackgroundImageLayout = ImageLayout.Center;
                    }
                     cellElement.Text = "";
                }
            }*/

            // change priority image according to the type
            if (cellElement is GridDataCellElement && columnInfo.Name == "share_with")
            {
                cellElement.Padding = new Padding(0, 0, 10, 0);

                JobTickets jb = null;
                if (e.Row.DataBoundItem is JobTickets)
                {
                    jb = (JobTickets)e.Row.DataBoundItem;

                    // get the name of all dispatchers
                    string sharedWith = "";

                    if (jb.Share_with != null && jb.Share_with.Length > 0)
                    {
                        // split shared with based on the ;
                        String[] shared = jb.Share_with.Split(new char[] { ';' }, StringSplitOptions.RemoveEmptyEntries);
                        foreach (string dispatcherID in shared)
                        {
                            // get dispatcher name if exists
                            if (dispatchersList.ContainsKey(Int32.Parse(dispatcherID)))
                                sharedWith += dispatchersList[Int32.Parse(dispatcherID)].UserName + ";";
                            else
                                sharedWith += dispatcherID + ";";
                        }

                        // remove last ; character
                        if (sharedWith.Length > 0 && sharedWith[sharedWith.Length - 1] == ';')
                            sharedWith = sharedWith.Substring(0, sharedWith.Length - 1);

                        // set text to the cell
                        cellElement.Text = sharedWith;
                    }
                }
            }
            else if (cellElement is GridImageCellElement && columnInfo.Name == "scheduled")
            {
                
                if (e.Row.DataBoundItem is JobTickets)
                {
                    string timeValue = "";
                    JobTickets jb = (JobTickets)e.Row.DataBoundItem;

                    DateTime scheduledTicketTime = (new DateTime(1970, 1, 1)).AddSeconds(jb.sched_timegmt);


                    string timeFormat = "dd/MM/yyyy HH:mm:ss";

                    if (MainForm2.is24hours)
                    {
                        if (MainForm2.DayFirst)
                            timeFormat = "dd/MM/yyyy HH:mm:ss";
                        else
                            timeFormat = "MM/dd/yyyy HH:mm:ss";
                    }
                    else
                    {
                        if (MainForm2.DayFirst)
                            timeFormat = "dd/MM/yyyy hh:mm:ss tt";
                        else
                            timeFormat = "MM/dd/yyyy hh:mm:ss tt";
                    }

                    timeValue = String.Format("{0:" + timeFormat + "}", scheduledTicketTime);

                    cellElement.DrawText = false;
                    if (jb.sched_timegmt > 0)
                    {
                        cellElement.BackgroundImageLayout = ImageLayout.Zoom;
                        cellElement.BackgroundImage = global::Dispatcher.Properties.Resources.schedule;
                        cellElement.Text = timeValue;
                    }
                    else
                    {
                        cellElement.BackgroundImage = global::Dispatcher.Properties.Resources.transparent;
                        cellElement.Text = "";
                    }
                }
            }
            // change the way on which the DateTime is displayed
            else if (cellElement is GridDataCellElement && (columnInfo.Name == "creation_time" || columnInfo.Name == "start_time"
                        || columnInfo.Name == "end_time" || columnInfo.Name == "specified_end_time" || columnInfo.Name == "lastUpdate"))
            {
                Font font = new Font(
                       cellElement.Font.FontFamily,
                       10,
                       FontStyle.Bold,
                       GraphicsUnit.Pixel);

                cellElement.ForeColor = Color.FromArgb(0x66, 0x66, 0x66);
                cellElement.Font = font;


                JobTickets jb = null;
                if(e.Row.DataBoundItem is JobTickets)
                {
                    string timeValue = "";
                    jb = (JobTickets)e.Row.DataBoundItem;

                    if (jb.Creation_time != null && jb.Creation_time.Length > 0 && columnInfo.Name == "creation_time")
                    {
                        timeValue = jb.Creation_time;
                        //cellElement.ForeColor = Color.FromArgb(0, 0, 0);
                    }
                    else if (jb.Start_time != null && jb.Start_time.Length > 0 && columnInfo.Name == "start_time")
                    {
                        timeValue = jb.Start_time;
                        //cellElement.ForeColor = Color.FromArgb(66, 66, 66);
                    }
                    else if (jb.End_time != null && jb.End_time.Length > 0 && columnInfo.Name == "end_time")
                    {
                        timeValue = jb.End_time;
                        //cellElement.ForeColor = Color.FromArgb(132, 132, 132);
                    }
                    else if (jb.lastUpdate != null && jb.lastUpdate.Length > 0 && columnInfo.Name == "lastUpdate")
                    {
                        cellElement.ForeColor = Color.FromArgb(0, 0, 0);
                        DateTime ticketTime = (new DateTime(1970, 1, 1)).AddSeconds(jb.lastUpdate70);
                        
                        Int64 secondsDifference = (Int64)((DateTime.UtcNow.Subtract(ticketTime)).TotalSeconds);
                        if (secondsDifference < 60)
                            timeValue = MainForm2.returnLNGString("lessthan1minute");
                        else if (secondsDifference < 3600)
                            //timeValue = (secondsDifference / 60) + " minute" + ((secondsDifference / 60) > 1 ? "s" : "") + " ago";
                            timeValue = (secondsDifference / 60) + MainForm2.returnLNGString("minutesago");
                        else if (secondsDifference < 7200)
                            timeValue = MainForm2.returnLNGString("hourAgo");
                        else if (secondsDifference < 86400)
                        {
                            timeValue = string.Format(MainForm2.returnLNGString("hoursAgo"),(secondsDifference / 3660)) ;
                            cellElement.ForeColor = Color.FromArgb(0x66, 0x66, 0x66);
                        }
                        else
                        {
                            timeValue = string.Format(MainForm2.returnLNGString("daysAgo"), (secondsDifference / 86400));
                            cellElement.ForeColor = Color.FromArgb(0x66, 0x66, 0x66);
                        }

                        //timeValue = jb.lastUpdate;
                        
                    }
                    else if (jb.End_time_specified != null && jb.End_time_specified.Length > 0 && columnInfo.Name == "specified_end_time")
                    {
                        timeValue = jb.End_time_specified;
                        
                        // change color for an expired ticket
                        if (jb.IsExpired)
                            cellElement.ForeColor = Color.FromArgb(255, 0, 0);
                    }


                    if (timeValue!= null && timeValue.Length > 0)
                    {
                        // find spaces to add a new line between them
                        string[] split = timeValue.Split(" ".ToCharArray());
                        if (split.Length == 4)
                            cellElement.Text = String.Format("{0}\n{1} {2} {3}", split[0], split[1], split[2], split[3]);
                        else if (split.Length == 3)
                            cellElement.Text = String.Format("{0}\n{1} {2}", split[0], split[1], split[2]);
                        else if (split.Length == 2)
                            cellElement.Text = String.Format("{0}\n{1}", split[0], split[1]);
                        else
                            cellElement.Text = timeValue;
                    }
                }
            }
            else if (cellElement is GridDataCellElement && columnInfo.Name == "MyTicket")
            {
                cellElement.Padding = new Padding(10, 0, 0, 0);
                cellElement.SetContent();
                cellElement.ToolTipText = "";

                JobTickets jb = null;
                if (e.Row.DataBoundItem is JobTickets)
                {
                    jb = (JobTickets)e.Row.DataBoundItem;
                    if (jb != null && jb.Imei.Length > 0)
                    {

                        // show tooltip for imei
                        foreach (String imei in jb.Imei.Split(",".ToCharArray()))
                            cellElement.ToolTipText = cellElement.ToolTipText + String.Format("{0}: {1}", imei, jb.Status) + System.Environment.NewLine;
                    }
                }
            }

            // do not highlight the cell on which was clicked
            if (e.CellElement.IsCurrent)
            {
                e.CellElement.IsCurrent = false;
            }

            // format Ticket Log table
            if (e.CellElement.ViewTemplate.Parent != null)
            {
                /*
                e.CellElement.BackColor = Color.FromArgb(193, 235,255);
                e.CellElement.NumberOfColors = 1;
                e.CellElement.DrawFill = true;
                */

                e.CellElement.Size = new Size(55, e.CellElement.Size.Height);

                if (cellElement is GridDataCellElement && columnInfo.Name == "Vehicle_name")
                {
                    // bold the font 
                    Font font = new Font(
                       cellElement.Font.FontFamily,
                       12,
                       FontStyle.Bold,
                       GraphicsUnit.Pixel);
                    cellElement.Font = font;

                    cellElement.Padding = new System.Windows.Forms.Padding(8,0,0,0);
                    JobTickets_log jb = null;
                    if (e.Row.DataBoundItem is JobTickets_log)
                    {
                        cellElement.DrawText = true;
                        //cellElement.Text = "";
                        jb = (JobTickets_log)e.Row.DataBoundItem;

                        /*
                        if (jb != null && jb.Job_status != null)
                        {
                            if (jb.Job_status.Equals("Assigned"))
                            {
                                //cellElement.Text = "DDERDDD: " + e.Row.Parent + " | " + e.RowIndex ;
                            }
                        }*/
                    }
                }

                else if (cellElement is GridDataCellElement && columnInfo.Name == "Job_status")
                {
                    JobTickets_log jb = null;
                    if (e.Row.DataBoundItem is JobTickets_log)
                    {
                        cellElement.DrawText = true;
                        //cellElement.Text = "";
                        jb = (JobTickets_log)e.Row.DataBoundItem;
                        cellElement.BackgroundImageLayout = ImageLayout.Center;


                        cellElement.BackColor = 
                            SafeMobileLib.Utils.TicketingStatuses.GetTicketStatusColor(jb.Job_status);
                    }
                }

                else if (cellElement is GridDataCellElement && columnInfo.Name == "Modified_date")
                {
                    cellElement.Padding = new System.Windows.Forms.Padding(0, 0, 8, 0);
                    Font font = new Font(
                       cellElement.Font.FontFamily,
                       10,
                       FontStyle.Bold,
                       GraphicsUnit.Pixel);

                    cellElement.ForeColor = Color.DarkGray;
                    cellElement.Font = font;
                }

                else if (cellElement is GridDataCellElement && columnInfo.Name == "TicketTransition")
                {
                    cellElement.Padding = new Padding(10, 0, 0, 0);
                    cellElement.SetContent();

                }
            }

        }



        private void ticketingGridView_ToolTipTextNeeded(object sender, ToolTipTextNeededEventArgs e)
        {

            if (sender is GridImageCellElement)
            {
                GridImageCellElement cell = sender as GridImageCellElement;
                if(cell.Text != null)
                {
                    cell.AutoToolTip = true;
                    cell.ToolTipText = cell.Text;
                    return;
                }
            }
            e.ToolTipText = "";

        }



        /// <summary>
        /// Format ChildCell Height and Padding to right
        /// </summary>
        private void ticketingGridView_ViewCellFormatting(object sender, Telerik.WinControls.UI.CellFormattingEventArgs e)
        {
            // increase the row height of the childtable element
            GridDetailViewCellElement cell = e.CellElement as GridDetailViewCellElement;
            if (cell != null)
            {
                cell.Margin = new Padding(200, 0, 0, 0);
                cell.ChildTableElement.RowHeight = 53;
            }
        }



        /// <summary>
        /// Filter tickets based on the priority selected by the user
        /// </summary>
        /// <param name="sender">CheckBox which was clicked by the user</param>
        /// <param name="args"></param>
        private void priorityCheckBox_StateChanged(object sender, StateChangedEventArgs args)
        {
            // clear all priority filters
            ticketingGridView.FilterDescriptors.Remove("priority");

            // add filters only for selected priorities
            CompositeFilterDescriptor fileDescriptor = new CompositeFilterDescriptor();
            if(cbPriorityLow.Checked)
                fileDescriptor.FilterDescriptors.Add(new FilterDescriptor("priority", FilterOperator.IsEqualTo, MainForm2.returnLNGString(PriorityType.Low.ToString())));
            if (cbPriorityNormal.Checked)
                fileDescriptor.FilterDescriptors.Add(new FilterDescriptor("priority", FilterOperator.IsEqualTo, MainForm2.returnLNGString(PriorityType.Normal.ToString())));
            if (cbPriorityHigh.Checked)
                fileDescriptor.FilterDescriptors.Add(new FilterDescriptor("priority", FilterOperator.IsEqualTo, MainForm2.returnLNGString(PriorityType.High.ToString())));
            if (cbPriorityCritical.Checked)
                fileDescriptor.FilterDescriptors.Add(new FilterDescriptor("priority", FilterOperator.StartsWith, MainForm2.returnLNGString(PriorityType.Critical.ToString())));
            fileDescriptor.FilterDescriptors.Add(new FilterDescriptor("priority", FilterOperator.IsEqualTo, global::Dispatcher.Properties.Resources.i_overdue));
            fileDescriptor.LogicalOperator = FilterLogicalOperator.Or;
            
            // add only if checkbox are checked = filters are added
            if (fileDescriptor.FilterDescriptors.Count > 0)
                this.ticketingGridView.FilterDescriptors.Add(fileDescriptor);
            VisualSettings.InsertUpdateHTforVisualItems(this.Name, ((RadCheckBox)sender).Name, ((RadCheckBox)sender).Checked.ToString());

        }


        /// <summary>
        /// Filter tickets based on them start time [this value can be reset to none]
        /// </summary>
        /// <param name="sender">DateTime Picker which changed it's value</param>
        private void rdpStartTime_ValueChanged(object sender, EventArgs e)
        {
            if (rdpStartTime.Value > new DateTime(2015, 1, 1))
                rdpEndTime.MinDate = rdpStartTime.Value;

            // remove file descriptor for Start time
            ticketingGridView.FilterDescriptors.Remove("creation_time");

            // add only if date is older than 2015
            if (rdpStartTime.Value > new DateTime(2015, 1, 1))
            {
                FilterDescriptor startFileDescriptor = new FilterDescriptor("creation_time", FilterOperator.IsGreaterThanOrEqualTo, rdpStartTime.Value);
                this.ticketingGridView.FilterDescriptors.Add(startFileDescriptor);
            }
            else
                // remove file descriptor for Start time
                ticketingGridView.FilterDescriptors.Remove("creation_time");
        }

        /// <summary>
        /// Filter tickets based on them end time [this value can be reset to none]
        /// </summary>
        /// <param name="sender">DateTime Picker which changed it's value</param>
        private void rdpEndTime_ValueChanged(object sender, EventArgs e)
        {
            // remove file descriptor for Start time
            ticketingGridView.FilterDescriptors.Remove("creation_time");

            // add only if date is older than minimum date
            if (rdpEndTime.Value > rdpEndTime.MinDate)
            {
                FilterDescriptor startFileDescriptor = new FilterDescriptor("creation_time", FilterOperator.IsLessThanOrEqualTo, rdpEndTime.Value);
                this.ticketingGridView.FilterDescriptors.Add(startFileDescriptor);
            }
            else
                // remove file descriptor for Start time
                ticketingGridView.FilterDescriptors.Remove("creation_time");
        }


        /// <summary>
        /// Reset start and end DateTime Picker values in order to reset the filter on 
        /// Start and End time
        /// </summary>
        /// <param name="sender">PictureBox for which datetime should be reset</param>
        private void pbClearTime_Click(object sender, EventArgs e)
        {
            // clear start time
            if ((PictureBox)sender == pbClearStartTime)
                rdpStartTime.SetToNullValue();

            // clear end time
            if((PictureBox)sender == pbClearEndTime)
                rdpEndTime.SetToNullValue();
        }


        /// <summary>
        /// Filter tickets based on the selected imeis from the CheckBox drop down list
        /// </summary>
        private void rcbDropDropDownHandledBy_ItemCheckedChanged(object sender, RadCheckedListDataItemEventArgs e)
        {
            // clear all priority filters
            ticketingGridView.FilterDescriptors.Remove("imei");

            // add filters only if selected users
            if (rcbDropDropDownHandledBy.CheckedItems.Count > 0)
            {
                // create a composite file descriptor with OR logic
                CompositeFilterDescriptor fileDescriptor = new CompositeFilterDescriptor();
                fileDescriptor.LogicalOperator = FilterLogicalOperator.Or;
                // for each selected imei add a custom fildescriptor
                foreach (RadListDataItem item in rcbDropDropDownHandledBy.CheckedItems)
                {
                    fileDescriptor.FilterDescriptors.Add(new FilterDescriptor("imei", FilterOperator.Contains, item.Value.ToString()));
                }

                // add filter
                this.ticketingGridView.FilterDescriptors.Add(fileDescriptor);
            }
          
        }


        /// <summary>
        /// filter tickets based on the selected statuses
        /// </summary>
        private void rcbDropDownTicketStatus_ItemCheckedChanged(object sender, RadCheckedListDataItemEventArgs e)
        {
            // clear all statuses filters
            ticketingGridView.FilterDescriptors.Remove("status");

            // add filters only if selected ticket statuses
            if (rcbDropDownTicketStatus.CheckedItems.Count > 0)
            {
                // Create a composite file descriptor with OR logic
                CompositeFilterDescriptor statusDescriptor = new CompositeFilterDescriptor();
                statusDescriptor.LogicalOperator = FilterLogicalOperator.Or;
                // for each selected status add a custom filedescroptor
                foreach (RadListDataItem item in rcbDropDownTicketStatus.CheckedItems)
                {
                    statusDescriptor.FilterDescriptors.Add(new FilterDescriptor("status", FilterOperator.Contains, item.Text.ToString()));
                }

                // add filter
                this.ticketingGridView.FilterDescriptors.Add(statusDescriptor);
                if (isFilterLoaded == true)
                    VisualSettings.InsertUpdateHTforVisualItems(this.Name, rcbDropDownTicketStatus.Name, rcbDropDownTicketStatus.Text);

            }
        }


        /// <summary>
        /// filter tickets based on the subject or message
        /// </summary>
        private void rtbSubjectFilter_TextChanged(object sender, EventArgs e)
        {
            // clear all subject/message filters
            ticketingGridView.FilterDescriptors.Remove("name");
            ticketingGridView.FilterDescriptors.Remove("comment");

            // add filters only if selected ticket statuses
            if (rtbSubjectFilter.Text.Length > 0)
            {
                // Create a composite file descriptor with OR logic
                CompositeFilterDescriptor statusDescriptor = new CompositeFilterDescriptor();
                statusDescriptor.LogicalOperator = FilterLogicalOperator.Or;

                // add filters for name and comment
                statusDescriptor.FilterDescriptors.Add(new FilterDescriptor("name", FilterOperator.Contains, rtbSubjectFilter.Text));
                statusDescriptor.FilterDescriptors.Add(new FilterDescriptor("comment", FilterOperator.Contains, rtbSubjectFilter.Text));
              
                // add filter
                this.ticketingGridView.FilterDescriptors.Add(statusDescriptor);
            }
        }

        #region CHANGE NEW TICKET BG COLOR
        private void rbNewTicket_MouseEnter(object sender, EventArgs e)
        {
            //rbNewTicket.ButtonElement.ButtonFillElement.BackColor = MainForm2.ButtonColorOver; //Color.FromArgb(1, 146, 195);
        }

        private void rbNewTicket_MouseLeave(object sender, EventArgs e)
        {
            //rbNewTicket.ButtonElement.ButtonFillElement.BackColor = MainForm2.ButtonColor;
        }
        
        private void rbNewTicket_MouseDown(object sender, MouseEventArgs e)
        {
            //rbNewTicket.ButtonElement.ButtonFillElement.BackColor =  Color.FromArgb(47,201,252);
        }
        #endregion

        private void ticketingGridView_CustomSorting(object sender, GridViewCustomSortingEventArgs e)
        {
            int descriptorIndex = -1;

            // search the Ticket column and get it's descriptor Index
            for (int i = 0; i < this.ticketingGridView.SortDescriptors.Count; i++)
            {
                if (ticketingGridView.SortDescriptors[i].PropertyName == "MyTicket")
                {
                    descriptorIndex = i;
                    break;
                }
            }

            // custom sort the ticket column
            if (descriptorIndex != -1)
            {
                // get data bound items for the two rows
                JobTickets jt1 = e.Row1.DataBoundItem as JobTickets;
                JobTickets jt2 = e.Row2.DataBoundItem as JobTickets;

                // compare based on the ticket_id
                int sortResult  = jt1.Ticket_id.CompareTo(jt2.Ticket_id);
                
                // invert result if set sort descriptor is descending
                if (sortResult != 0)
                {
                    if (this.ticketingGridView.SortDescriptors[descriptorIndex].Direction == ListSortDirection.Descending)
                        sortResult = -sortResult;
                }

                // set sort result
                e.SortResult = sortResult;
            }
            // do not handle the sorting for other columns
            else
                e.Handled = false;
        }

        //private void rcbDeleted_ToggleStateChanged(object sender, StateChangedEventArgs args)
        //{
        //    RefreshGrid();
        //}

        private void rcbExpired_ToggleStateChanged(object sender, StateChangedEventArgs args)
        {
            // clear all expired filters
            ticketingGridView.FilterDescriptors.Remove("IsExpired");

            if (rcbExpired.Checked)
            {
                FilterDescriptor filter = new FilterDescriptor();
                filter.PropertyName = "IsExpired";
                filter.Operator = FilterOperator.IsEqualTo;
                filter.Value = "true";
                filter.IsFilterEditor = true;


                // add filter
                this.ticketingGridView.FilterDescriptors.Add(filter);
            }
            VisualSettings.InsertUpdateHTforVisualItems(this.Name, ((RadCheckBox)sender).Name, ((RadCheckBox)sender).Checked.ToString());
        }

        private void rcbDeleted_ToggleStateChanged(object sender, StateChangedEventArgs args)
        {
            RefreshGrid();
            VisualSettings.InsertUpdateHTforVisualItems(this.Name, ((RadCheckBox)sender).Name, ((RadCheckBox)sender).Checked.ToString());
        }

        /// <summary>
        /// Intercept when a document window had changed it's state, on double click 
        /// or drag/drop, and set that it is not allowed to close/hide it
        /// </summary>
        private void radDock1_DockStateChanged(object sender, DockWindowEventArgs e)
        {
            e.DockWindow.ToolCaptionButtons = ToolStripCaptionButtons.None;
            e.DockWindow.AllowedDockState = AllowedDockState.Docked | AllowedDockState.TabbedDocument;
        }


        /// <summary>
        /// Event handler for when the left tab panel needs to be docked/transfor in floating state.
        /// This will cancel this event in order to prevent the stupid case with hiding the dock window
        /// </summary>
        private void radDock1_DockStateChanging(object sender, DockStateChangingEventArgs e)
        {
            e.Cancel = true;
        }

        private void ticketingGridView_ContextMenuOpening(object sender, ContextMenuOpeningEventArgs e)
        {
            try
            {
                if (e.ContextMenuProvider is GridHeaderCellElement)
                {
                    
                }

                else if (e.ContextMenuProvider is GridDataCellElement || e.ContextMenuProvider is LiveGridCellElement)
                {
                    GridViewRowInfo row =
                        (e.ContextMenuProvider is LiveGridCellElement ?
                        ((LiveGridCellElement)e.ContextMenuProvider).RowInfo as GridViewDataRowInfo :
                            ((GridDataCellElement)e.ContextMenuProvider).RowInfo);

                    JobTickets jt = row.DataBoundItem as JobTickets;

                    if (jt != null)
                    {

                        RadDropDownMenu contextMenu = new RadDropDownMenu();

                        RadMenuItem itemTitle = new RadMenuItem(MainForm2.returnLNGString("t_ticket") + " #" + jt.Ticket_id);
                        itemTitle.Font = new Font(
                                                //ticketSubjectElement.Font.FontFamily,
                                   new FontFamily("SEGOE UI"),
                                   12,
                                   FontStyle.Bold,
                                   GraphicsUnit.Pixel);
                        itemTitle.Enabled = false;
                        contextMenu.Items.Add(itemTitle);

                        RadMenuItem tmpItem5 = null;
                        //markasstolen
                        if ((!MainForm2.LimitedUser) && (MainForm2.radioType != RADIOTYPE.ATLAS) && (MainForm2.radioType != RADIOTYPE.TETRA) && (MainForm2.radioType != RADIOTYPE.CONECTPLUS))
                        {
                            // only assigned tickets can be deleted
                            //bool CanBeDeleted = jt.Status.Equals("Assigned");
                            bool CanBeDeleted = true;

                            // create context menu item according to it's status
                            tmpItem5 = new RadMenuItem(MainForm2.returnLNGString(CanBeDeleted ? "t_Delete" : "t_DeleteAssigned"));
                            tmpItem5.Font = new Font(
                                //ticketSubjectElement.Font.FontFamily,
                                   new FontFamily("SEGOE UI"),
                                   11,
                                   CanBeDeleted ? FontStyle.Regular : FontStyle.Italic,
                                   GraphicsUnit.Pixel);

                            // change font color according to the ticket status 
                            tmpItem5.ForeColor = (CanBeDeleted ? Color.Black : Color.DarkGray);
                            itemTitle.Enabled = false;
                            tmpItem5.Click += delegate(object s, EventArgs e2)
                            {
                                if (CanBeDeleted)
                                    DeleteSelectedTicket();
                            };
                            contextMenu.Items.Add(tmpItem5);
                        }
                        e.ContextMenu = contextMenu;
                    }
                }

            }
            catch (Exception ex)
            {
                SM.Debug("EXLive10:" + ex.ToString());
            }
        }


        /// <summary>
        /// Change background color for the row according to its state and theme
        /// </summary>
        private void ticketingGridView_RowFormatting(object sender, RowFormattingEventArgs e)
        {
            e.RowElement.DrawFill = true;
            e.RowElement.NumberOfColors = 1;

            if (e.RowElement.IsSelected)
                e.RowElement.BackColor = MainForm2.GridSelectedRow;
            else
                e.RowElement.BackColor = (e.RowElement.RowInfo.Index % 2 == 0 ? Color.White : MainForm2.GridAlternateRow);
        }

        private void btExportReport_Click(object sender, EventArgs e)
        {

            SaveFileDialog sfd = new SaveFileDialog();
            sfd.Filter = "Docx|*.docx";
            sfd.Title = "Save all filtered tickets";

            string dateTime = DateTime.Now.ToString();
            dateTime = dateTime.Replace("/", "_");
            dateTime = dateTime.Replace("\\", "_");
            dateTime = dateTime.Replace(" ", "_");
            dateTime = dateTime.Replace(":", ".");

            sfd.FileName = String.Format(@"" + (MainForm2.radioType == RADIOTYPE.SIMOCO ? "Simoco" : MainForm2.radioType == RADIOTYPE.EXCERA ? "Excera" : "SafeMobile")
               + "_ticketing_{0}.docx", dateTime);

            DialogResult dr = sfd.ShowDialog();

            // If the file name is not an empty string open it for saving.
            if (dr == System.Windows.Forms.DialogResult.OK
                || dr == System.Windows.Forms.DialogResult.Yes)
            {
                // We will need a file name for our output file (change to suit your machine):
                string fileNameTemplate = sfd.FileName + (sfd.FileName.EndsWith(".docx") ? "" : ".docx"); //@"Invoice_{0}-{1:MM_dd_yy_HH.mm.ss}.docx";

                // Grab a reference to the desired template
                var doc = Novacode.DocX.Load(@"resource\templates\export_ticketing.docx");

                doc.ReplaceText("%DATA%", String.Format("{0}", DateTime.Now.ToString()));
                doc.ReplaceText("%COMPANY%", "Generated using " + (MainForm2.radioType == RADIOTYPE.SIMOCO ? "Simoco" : MainForm2.radioType == RADIOTYPE.EXCERA ? "Excera" : "SafeMobile")
                    + " Dispatch");

                #region Works
                // get the empty template row
                Novacode.Row emptyRow = doc.Tables[0].Rows[doc.Tables[0].RowCount - 1];


                FontFamily centuryGothic = null;
                try
                {
                    centuryGothic = new FontFamily("Century Gothic");
                }
                catch (Exception ex)
                {
                    Utils.WriteLine(ex.ToString(), ConsoleColor.Red);
                }

                FontFamily font = new FontFamily("Arial");

                if (centuryGothic != null)
                    font = centuryGothic;

                foreach (GridViewRowInfo groupRow in ticketingGridView.ChildRows)
                {
                    if (groupRow.ChildRows.Count > 0)
                    {
                        foreach (GridViewRowInfo gridRow in groupRow.ChildRows)
                        {

                            JobTickets ticket = groupRow.DataBoundItem as JobTickets;
                            JobTickets_log ticket_log = gridRow.DataBoundItem as JobTickets_log;
                            // skip group headers and others UI elements withoug databound items
                            if (ticket == null)
                                continue;

                            // add a new empty row and then edit it
                            doc.Tables[0].InsertRow(emptyRow);

                            // get the new inserted row which is empty
                            Novacode.Row row = doc.Tables[0].Rows[doc.Tables[0].RowCount - 1];
                            int column = 0;
                            row.Cells[column++].Paragraphs[0].Append(ticket.Ticket_id + "").FontSize(9).Font(font);

                            using (MemoryStream ms = new MemoryStream())
                            {
                                Bitmap bmp = new Bitmap(100, 40);
                                using (Graphics g = Graphics.FromImage(bmp))
                                {
                                    using (Brush brush = new SolidBrush(
                                        SafeMobileLib.Utils.TicketingStatuses.GetTicketStatusColor(ticket_log.Job_status)))
                                    {
                                        g.FillRectangle(brush, 0, 0, 100, 40);
                                        // Create font and brush.
                                        Font drawFont = new Font(font, 9);

                                        // Create point for upper-left corner of drawing.
                                        PointF drawPoint = new PointF(7, 10);

                                        // Draw string to screen.
                                        g.DrawString(ticket_log.Job_status, drawFont, new SolidBrush(Color.FromArgb(213, 213, 213)), drawPoint);
                                    }

                                    bmp.Save(ms, System.Drawing.Imaging.ImageFormat.Bmp);

                                    // go to the begining of the picture
                                    ms.Seek(0, SeekOrigin.Begin);

                                    Novacode.Image img = doc.AddImage(ms); // Create image.
                                    Novacode.Picture pic1 = img.CreatePicture();     // Create picture.

                                    row.Cells[column++].Paragraphs[0].AppendPicture(pic1);
                                }

                                bmp.Dispose();
                            }


                            row.Cells[column++].Paragraphs[0].Append(ticket.Name).FontSize(9).Font(font);
                            row.Cells[column - 1].Paragraphs[0].Bold();
                            if (ticket.IsExpired)
                                row.Cells[column - 1].Paragraphs[0].Color(Color.FromArgb(255, 0, 0));


                            row.Cells[column++].Paragraphs[0].Append(ticket.Priority).FontSize(9).Font(font);

                            row.Cells[column++].Paragraphs[0].Append(ticket.Dispatcher).FontSize(9).Font(font);
                            row.Cells[column++].Paragraphs[0].Append(gridRow.Cells["imei"].Value.ToString()).FontSize(9).Font(font);
                            row.Cells[column - 1].Paragraphs[0].Bold();
                            row.Cells[column++].Paragraphs[0].Append(ticket_log.Modified_date).FontSize(9).Font(font);
                            row.Cells[column++].Paragraphs[0].Append(ticket.Start_time + " / " + ticket.End_time).FontSize(9).Font(font);

                            row.Cells[column++].Paragraphs[0].Append(ticket.End_time_specified).FontSize(8).Font(font);
                            row.Cells[column - 1].Paragraphs[0].Color(Color.FromArgb(255, 0, 0));

                            #region LAST UPDATED
                            String timeValue = "";
                            DateTime ticketTime = (new DateTime(1970, 1, 1)).AddSeconds(ticket.lastUpdate70);

                            Int64 secondsDifference = (Int64)((DateTime.UtcNow.Subtract(ticketTime)).TotalSeconds);
                            if (secondsDifference < 60)
                                timeValue = MainForm2.returnLNGString("lessthan1minute");
                            else if (secondsDifference < 3600)
                                timeValue = (secondsDifference / 60) + MainForm2.returnLNGString("minutesago");
                            else if (secondsDifference < 7200)
                                timeValue = MainForm2.returnLNGString("hourAgo");
                            else if (secondsDifference < 86400)
                                timeValue = string.Format(MainForm2.returnLNGString("hoursAgo"), (secondsDifference / 3660));
                            else
                                timeValue = string.Format(MainForm2.returnLNGString("daysAgo"), (secondsDifference / 86400));
                            row.Cells[column++].Paragraphs[0].Append(timeValue).FontSize(8).Font(font);
                            row.Cells[column - 1].Paragraphs[0].Color(Color.FromArgb(66, 66, 66));
                            #endregion

                        }
                    }
                }

                // remove first row after the header because is an empty one
                doc.Tables[0].RemoveRow(1);
                #endregion

                // Save as New filename:
                doc.SaveAs(sfd.FileName);

                // Open in word:
                //Process.Start("WINWORD.EXE", "\"" + outputFileName + "\"");

                parent.DisplayToast(MainForm2.returnLNGString("TicketExportSaved"), string.Format(MainForm2.returnLNGString("ticketSavedHTML"),fileNameTemplate,sfd.FileName));
            }
        }

        #region CHANGE TABS BACKGROUND
        private DockWindow oldDockWindow = null;
        private void radDock1_ActiveWindowChanging(object sender, DockWindowCancelEventArgs e)
        {
            
            // reset the background icon for the previous tab
            e.OldWindow.TabStripItem.BackColor = Color.White;
            e.OldWindow.TabStripItem.DrawFill = true;
            e.OldWindow.TabStripItem.NumberOfColors = 1;
            
            // reset the background for the new window
            e.NewWindow.TabStripItem.DrawFill = true;
            e.NewWindow.TabStripItem.NumberOfColors = 1;
            e.NewWindow.TabStripItem.BackColor = MainForm2.TabSelectedColor;

            // save old dock window
            oldDockWindow = e.OldWindow;
        }

        private void radDock1_ActiveWindowChanged(object sender, DockWindowEventArgs e)
        {
            // reset the background icon for the previous tab
            oldDockWindow.TabStripItem.BackColor = Color.White;
            oldDockWindow.TabStripItem.DrawFill = true;
            oldDockWindow.TabStripItem.NumberOfColors = 1;
            

            e.DockWindow.TabStripItem.DrawFill = true;
            e.DockWindow.TabStripItem.NumberOfColors = 1;
            e.DockWindow.TabStripItem.BackColor = MainForm2.TabSelectedColor;
        }
        #endregion

        private void TicketingUserControl_Load(object sender, EventArgs e)
        {
            VisualSettings.loadUserVisualSettings(this.Name, this.rgbFilters, MainForm2.HashVal);
            VisualSettings.loadUserVisualSettings(this.Name, this.rgbColumns, MainForm2.HashVal);
            isFilterLoaded = true;
        }


        
    }
}